Destination Manager - Voice

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights. VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-5 years.

Role objective

The Destination Manager is responsible for managing and optimizing the performance of VOX Solutions’ global voice destinations. This role ensures competitive pricing, high quality of service, and long-term profitability by evaluating and expanding telecom network routes, negotiating with carriers, and maintaining strong relationships with international partners. The position focuses on maximizing cost efficiencies, identifying new opportunities in emerging markets, and ensuring VOX Solutions’ services remain reliable and competitive across all destinations.

Reports to: Head of Routing - Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities

• Regional Profitability and achievement of regional and company targets.

• Set destination strategies to increase Vox’s market share in wholesale voice.

• Management of bilateral and SWAP agreements to ensure maximum profitability and the best quality of service for various product lines.

• Manage and optimize routes to regional destinations, focusing on cost reduction, call quality, and reliability.

• Determine the most effective market-driven pricing for all wholesale voice products to increase volumes and profitability.

• Monitor and improve the quality of service for your assigned countries.

• Analyze traffic patterns to identify opportunities for optimizing routing paths.

• In collaboration with the Account Management team, engage with customers in the negotiation of bilateral and SWAP agreements.

• Analysis and monitoring of local markets, gathering market intelligence and providing feedback to the Account Management team.

• Regularly review and update destination strategies to meet market demands and service level agreements.

Skills

• Strong analytical and problem-solving skills.

• Excellent communication skills.

• A solid understanding of call quality metrics and performance indicators in the telecom industry.

• Proficiency with telecom billing, routing, and performance management tools.

• Fluent in English (writing and speaking).

Experience

• Minimum 4 years' experience in international wholesale voice.

Join the team and help shape the future of the telecom industry!