Desktop Support Technician
University of Arkansas Fayetteville · Fayetteville, Washington County ·
- Category
- Support
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Closing Date:
Type of Position:
IT Support
Workstudy Position:
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
Institution Name:
University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:
Desktop Support
Department's Website:
Summary of Job Duties:
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users. This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets; creating documentation regarding end user support solutions to expedite future support requests; performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware; transport and deployment of IT hardware including desktop computers, monitors, printers, projectors, telephony equipment and others as assigned. In addition, the Desktop Support Technician will function as tier-2 support resource for campus staff and IT peers; execute IT hardware inventory and update historical inventory records to reflect status, and perform other duties as assigned.Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
- The formal education equivalent of a bachelor’s degree in computer science, computer applications, mathematics, or a related field
- At least two years of experience in computer support
OR
- Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting
- At least five years of experience in computer support
Preferred Qualifications:
- At least two years supporting Windows and Mac computers
- Experience installing and configuring Operating Systems using Endpoint management software (i.e., KACE, SCCM, or similar)
- Experience with networking essentials, operating systems, audio/video systems, and software troubleshooting
- Experience with remote software and hardware support
- Basic understanding of the TCP/IP model
Knowledge, Skills, & Abilities:
- In-depth knowledge of Windows and Mac operating systems
- Strong customer service skills
- Strong communication skills
- Ability to analyze computer system problems or error and devise corrective measures
- Ability to read and interpret technical literature and documentation
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.