Desktop Support Technician

3+ years of professional experience as a Desktop Support Technician

Ability to provide hands on and remote troubleshooting, repair, maintenance, and upgrade of IT hardware to include: laptops, desktops, printers, phones, cameras etc.

1. Knowledge and ability to troubleshoot issues surrounding Windows 11, MS Office O365, Mobile devices, VPN, and Networking/LAN/WAN connections.

2. Strong understanding of basic networking concepts including TCP/IP and managed switches

3. Proficiency in Microsoft Office software

4. Working knowledge of Active Directory

5. Familiarity with VPN

6. Experience with remote access, imaging, etc.

Specialized Skills:

Candidates with the following proficiencies will be highly preferred

1. Customer friendly, excellent customer service and experience working in a large corporate environment

2. Ability to work independently

3. Strong presentation and written communication skills

4. Interpersonal skills, supported by analytical, and problem solving

Essential Duties and Responsibilities:

· Install, troubleshoot and maintain all technology components in a facility - desktops/laptops, printers, MDF/IDF rooms and software applications

· Schedules and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs

· Troubleshoots and acts as second level support for the enterprise printing environment which is crucial to our operations

· Provide second level support for all end-user problems and act as an escalate point to the team as necessary

· Act as point of contact for vendor and IT installations at the site

· Assist in instructing customers in the operation and maintenance of systems/equipment

· Resolves hardware and software customer issues on company devices

· Document the operation and maintenance of systems and equipment

· Participate in technical business project plans

· Participate in recommending standards for PC hardware and peripheral equipment

· Defines how IT procedures could provide efficiencies for the business

· Follows Site Support Standard Operating Procedures (SOPs)

· Escalates technical issues to senior members of the team

Job Type & Location

This is a Contract position based out of Richmond, VA.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Richmond,VA.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.