Desktop Support Technician
Ovation Workplace Services · Germantown, Shelby County ·
- Category
- Support
Provides first- and second-level desktop support across local and remote environments — troubleshooting hardware, software, operating systems, enterprise applications, and peripherals; documenting incidents in the IT ticketing system; and communicating with end users and escalating promptly to keep SLAs on track across all shifts.
The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.