Desktop Support Specialist

Description

We are looking for a desktop support specialist to join our team and work with a leading banking institution to ensure seamless IT operations.

Experience: 4+ years in IT operations (3+ years in banking preferred)

Availability: Immediate joiners preferred

Requirements

As a desktop support specialist, you will:

• Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more.
• Troubleshoot and resolve hardware, software, and network issues.
• Collaborate with internal teams and vendors to ensure seamless IT operations.
• Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
• Contribute to process automation and continuous improvement initiatives.

Required qualifications

Education:
Bachelor's degree in IT or equivalent work experience is essential.

Experience:
4+ years of IT operations experience in large-scale environments (4000+ users).
At least 3 years of experience supporting IT operations within the banking sector.

Technical skills:
Expertise in end-user technologies, including troubleshooting complex hardware/software issues.
Strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices.
Knowledge of IT service tools and processes to drive operational excellence.

Behavioral competencies:
Strong analytical thinking, problem-solving, and customer-oriented mindset.
Ability to work under pressure and manage complex tasks effectively.