Desktop Support Engineer

Job Posting Closing Date: Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.

Job Description

The Desktop Support Engineer’s role is to ensure proper computer and desktop operation so that end users can accomplish their business tasks. This includes deploying computer images and assist with decommissioning of computer hardware, asset management, and following ITSM standards. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Location: This is an onsite position at the USACS Corporate office in Canton, Ohio.

ESSENTIAL JOB FUNCTIONS:

• Perform hands-on desktop support, including deploying and upgrading workstations, configuring system hardware and applications.
• Document all pertinent information and details of the problem using the company ticketing system.
• Escalates problems and effectively communicate to the appropriate personnel for resolution.
• Image new and redeployed laptops with company image.
• Responsible for shipping and receiving computer equipment.
• Responsible for maintaining and organizing computer equipment in the storage rooms.
• Installing and maintaining hardware and computer peripherals.
• Troubleshooting hardware and software issues.
• Supports Windows, Mac OS, iOS, and Android hardware.
• Maintain asset management and Windows updates along with adhering to ITSM standard.
• Assist with IT disposition.
• Ability to identify areas for improvement and identifying pain points and bottlenecks.
• Make recommendations regarding process improvements/changes and drives implementation, based on the needs of the business.
• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of and skill in using, installing and repairing personal computer hardware and software.
• Strong experience with and able to support operating systems, including Windows, Mac, iOS and Android systems.
• Strong knowledge of all web browsers such as Internet Explorer, Chrome, Firefox and Safari.
• Strong knowledge with iPhones, Android Smartphone devices and tablets.
• Working knowledge of mobile device security software, Workspace One MDM, Okta.
• Exceptional written and oral communication skills.
• Ability to absorb and retain information quickly.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-demand environment.
• Exceptional ability to conduct themselves in a professional manner while assisting employees
• Experience working in a team-oriented, collaborative environment.
• Ability to work flexible hours.
• Some travel is required

EDUCATION AND EXPERIENCE:

• Associate Degree and/or related certification.
• At least 2 or more years of related experience in a Desktop Support environment.
• A + certification preferred.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 50 pounds.
• Required to have close visual acuity to perform job

Hourly Rate: $21.59-$39.94/hour

USACS offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees.

Benefits may vary based on role, location, and employment status, but generally include:

• Medical, dental, and vision insurance options

• Health savings accounts (HSA) and flexible spending accounts (FSA)

• 401(k) employee and employer contributions

• Paid time off, including vacation, sick leave, and company holidays

• Paid parental leave & family support benefits

• Short-term and long-term disability insurance

• Life and accidental death & dismemberment (AD&D) insurance

• Employee assistance programs & wellness resources

Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.

Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.