Desktop Support Engineer (Temp)

YTL PowerSeraya Pte. Limited, a wholly owned subsidiary of YTL Power International Berhad, is in the business of producing, wholesaling, trading and retailing of energy; with a primary focus on electricity. As an established player in Singapore's energy sector, it supplies the country's energy needs through its multi-utilities platform. With a licensed generation capacity of 3,100 MW*, it is one of Singapore's largest electricity generators.

The YTL PowerSeraya Group has three subsidiaries: the retail arm under the Geneco brand provides electricity price plans and energy solutions to homes and businesses, PetroSeraya is the fuel management arm of the Group, and Taser Power which operates Taser Power Plant.

Besides being a Plaque of Commendation (GOLD) awardee at the National Trade Union Congress's May Day Awards 2023, YTL PowerSeraya has adopted four Tripartite Standards under the Tripartite Alliance for Fair and Progressive Employment Practices, and has committed to be a fair and progressive employer. To find out more about the organisation, please visit ytlpowerseraya.com.

*As at 4 February 2026, our registered generating capacity with EMA is 2,487 MW.

Helpdesk Support and End-User Services

• Manage IT Helpdesk calls and service requests, ensuring all incidents, issues, and requests are properly logged, tracked, and resolved.
• Provide technical support to end users by troubleshooting issues related to laptops, desktops, printers, smartphones, and applications.
• Support onboarding and offboarding activities for end users.

User and Systems Administration

• Administer user accounts, including account creation, deactivation, and the purging of disabled accounts.
• Administer printer servers, including printer installation and folder mapping.
• Administer email accounts and phone systems.

Infrastructure and Endpoint Management

• Manage Windows 11 environments, including monthly patching, operating system upgrades, and system imaging.
• Perform hardware troubleshooting and diagnostics for laptops and desktops.
• Provide first-level network troubleshooting and administer the guest network.
• Administer and support projectors, audio-visual systems, and meeting room equipment.

Asset Management, Reporting, and Vendor Coordination

• Manage inventory for laptops, desktops, IT peripherals, and software assets.
• Prepare slides for weekly team meetings and reports as required.
• Coordinate with vendors performing maintenance or recovery work on IT equipment.

Operational Support and After-Hours Duties

• Participate in the after-hours duty phone rotation.
• Provide support on weekends or outside office hours when required.
• Perform ad-hoc IT-related tasks as assigned by the Team Lead or Manager.

• Diploma in IT or related fields
• Minimum 3 years of hands-on experience in desktop support.
• At least 1 year of experience managing and administering Microsoft 365.
• Willingness to work on Jurong Island once a week or as assigned.
• Ability to work independently with minimal supervision.
• Experience with ManageEngine Endpoint Central will be an advantage.
• ITIL Foundation Certification will be an advantage.

Work Attributes

• Strong team player with the ability to collaborate effectively across teams.
• Reliable and able to follow established processes and procedures.
• Strong analytical and problem-solving skills.
• Good interpersonal and written communication skills.