Desktop Support Engineer

Salary: $26 – $39 per hour

About the Role

Tech Planet is seeking a customer-focused Desktop Support Engineer with a passion for technology and delivering exceptional end-user support. The successful candidate will provide onsite and remote support for desktop computing environments, working closely with other Level 2 support engineers to resolve technical issues and ensure a seamless customer experience.

This role is ideal for an entry-level to intermediate IT professional looking to develop their career across Desktop Services, Microsoft 365, and Azure Cloud technologies.

Key Responsibilities

• Deliver exceptional customer service to Tech Planet clients and their end users, ensuring a customer-first mindset and outstanding support experience.

• Provide onsite and remote technical support for desktops, laptops, mobile devices, peripherals, and software applications.

• Diagnose and resolve hardware, software, operating system, and network-related issues.

• Respond to support requests via phone, email, ticketing systems, and in person.

• Consult with users to identify, troubleshoot, and resolve technical problems efficiently.

• Manage, administer, and support Microsoft 365 and related technologies.

• Assist with Azure-based user and device administration tasks.

• Perform software installations, upgrades, and configuration of end-user devices.

• Maintain accurate asset and inventory records, including hardware lifecycle management.

• Support printer, peripheral, and connectivity issues across client environments.

• Assist with data recovery and user profile restoration where required.

• Document incidents, requests, and solutions in accordance with service management processes.

• Collaborate with internal teams to escalate and resolve complex technical issues.

About You

To be successful in this role, you will have:

• Strong knowledge of Microsoft Windows operating systems, including Windows 11.

• Experience administering Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), Intune, and related services.

• Knowledge of Microsoft Azure administration and cloud technologies.

• Experience with Power Automate and the Microsoft Power Platform.

• Strong understanding of PC and laptop hardware troubleshooting and maintenance.

• Experience supporting printers, peripherals, and end-user devices.

• Knowledge of Active Directory and user account administration.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• A genuine passion for customer service and end-user support.

• The ability to work independently and as part of a collaborative team.

• A full, valid driver's licence.

Preferred Qualifications

One or more of the following certifications would be advantageous:

• Microsoft Certified: Modern Desktop Administrator Associate

• Microsoft 365 Certified: Endpoint Administrator Associate

• Microsoft Certified: Azure Administrator Associate

• Microsoft Office Specialist (MOS)

• Cisco Certified Network Associate (CCNA)

• Other relevant Microsoft certifications

This is an excellent opportunity for a motivated IT professional to gain hands-on experience across desktop support, Microsoft 365, and Azure technologies while working with a wide range of clients and environments.

About Tech Planet

At Tech Planet, we pride ourselves on delivering exceptional technology solutions and customer service. We are looking for someone who shares our customer-first values, enjoys solving technical challenges, and is passionate about helping people get the most from technology every day.