Desktop Support Engineer

JOST Australia Pty. Ltd is a global leader in manufacturing and producer of safety critical products and components for commercial vehicles, our product range includes couplings, axles, suspension units, trailer systems, and waste-handling equipment. We are seeking an experienced Desktop Support Engineer to provide technical support and expertise across our Australian and New Zealand operations. Due to the nature of the work and the industry, this role is an onsite position based at our National Head Office in the Melbourne suburb of Laverton North.

We have on offer…

• Career development – opportunities for growth, training, and skill development.

• Job security - providing stability and opportunities for advancement.

• Positive work culture - a supportive environment with strong values and inclusivity.

• Competitive Compensation and company bonus system.

• Reward and recognition programme.

About the role…

• Providing IT support to office, warehouse and remote users.

• Windows 11, Microsoft 365, OneDrive and SharePoint support.

• Setting up and supporting PCs, laptops, mobile devices, and printers.

• Managing user accounts, access permissions, onboarding and offboarding tasks.

• Maintaining asset records and IT documentation.

• Working with vendors and senior IT staff to resolve issues.

Must have experience…

• 2+ years' experience in Desktop Support, Service Desk, or IT Support.

• Experience with Windows 11, Microsoft 365, PC, mobile device, and printer support.

• Strong troubleshooting and customer service skills.

• Good communication skills and a willingness to learn.

We are looking for…

• Strong problem-solving skills.

• Excellent communication skills.

• Ability to work collaboratively across departments including interstate teams.

It’s a bonus if you have…

• Active Directory, networking and server admin skills.

• Microsoft or ITIL certifications.

At JOST Australia, we uphold a commitment to creating an atmosphere where mutual respect thrives, offering equal employment opportunities to all applicants and team members alike. Diversity is not just valued but celebrated in our workplace, reflecting our belief that openness is pivotal to our collective success. With this ethos at our core, we actively seek, recruit, nurture, and retain the most talented individuals for every role, ensuring excellence in everything we do.

If you're passionate about technology and enjoy helping people solve problems, we'd love to hear from you and we invite you to submit your resume for consideration. Currently, applicants must reside within Australia and have full working rights in Australia (there are no sponsorship options for this role). Please note that our recruitment process includes, proof of work rights documentation, a pre-employment medical examination and reference checks.