Desktop Support Engineer (Italian Speaking)

You know the difference between surface-level support and genuine technical problem-solving. So do we.

We are looking for a Desktop Support Engineer (Italian Speaking) to join a busy support function in Cape Town, where your technical capability, ownership of incidents, and ability to support Italian-speaking and English-speaking users will make a genuine difference.

This is a well-rounded support role in a regulated healthcare environment, which means technical competence alone is not enough. You will also need strong communication skills, sound judgement, and a clear understanding of the importance of security, confidentiality, and process discipline.

The role

In this position, you will support desktop, cloud, and infrastructure environments, troubleshoot escalated issues, manage incidents in line with SLA targets, and work closely with internal teams and external vendors to keep systems and users fully supported.

It is an ideal opportunity for someone who wants technical breadth, meaningful responsibility, and a role that goes beyond routine ticket handling.

What you'll be doing

• Providing high-quality 2nd line support across desktop, infrastructure, cloud, and business-critical systems
• Supporting incidents passed from 1st line support
• Investigating and resolving incidents within agreed SLA timeframes
• Managing P1 and P2 incidents with urgency and professionalism
• Supporting Windows 10 / 11 end-user environments
• Monitoring alerts and keeping ticket updates accurate and current
• Working with internal technical teams and third-party vendors to progress incidents to resolution
• Producing clear technical documentation and knowledge articles
• Identifying common trends and helping reduce repeat incidents through better support visibility
• Working in line with governance, security, change, and configuration management standards
• Delivering professional technical support to Italian-speaking and English-speaking users

What we're looking for

• Previous experience in desktop support, 2nd line support, or technical support
• Fluency in Italian and English, both written and spoken
• Confidence in supporting Italian-speaking users
• Strong technical troubleshooting and fault-finding ability
• Excellent communication skills and a calm, structured working style
• The ability to work under pressure and manage multiple priorities effectively
• A proactive attitude and a strong sense of accountability
• A collaborative approach and willingness to contribute to team success
• A genuine interest in ongoing technical development

Technical experience required

You should have hands-on experience across several of the following:

• Microsoft Azure
• Office 365
• Active Directory
• Backup technologies
• Windows Server
• VMware
• Intune
• HP and Dell environments
• Thin clients
• Troubleshooting 3rd party line-of-business applications such as Coins and Agress

Preferred certifications

• AZ-900
• MS-900
• AZ-104 would be advantageous

Why consider this opportunity?

This is a role for someone who wants to be trusted with real work, not just repetitive admin dressed up as support. You will have the chance to operate across a broad technical environment, support important systems, and build further experience in a role with substance.

If you enjoy solving technical issues properly and want to work in an environment where that actually matters, this is a role worth considering.

If you meet the above requirements for this Italian job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to [email protected] today!