Desktop Support Engineer - Chennai - GCR

Job Title: Desktop Support Engineer
Experience: 2+ Years
Location: Chennai

About the Company:
Our client is specializes in mentoring and talent development solutions that empower organizations to build structured, scalable mentorship programs. Its platform enhances employee engagement, career growth, and inclusion through guided connections and actionable insights. Serving global enterprises and educational institutions, it focuses on creating meaningful professional relationships. The company is known for driving workplace learning and fostering a culture of continuous development.

Key Responsibilities:

• Provide technical support to users via in-person, email, chat, and phone channels.

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, peripherals, and network connectivity.

• Install, configure, and maintain operating systems (macOS/Linux/Windows) and standard applications.

• Manage user accounts, permissions, and access through Active Directory, M365, and other identity platforms.

• Perform hardware upgrades, replacements, imaging, and deployment of new equipment.

• Maintain IT asset inventory and ensure timely updates and patch management.

• Document issues, solutions, and processes using the JIRA ticketing system.

• Collaborate with IT teams to support infrastructure, network, and security initiatives.

• Provide onboarding/offboarding technical setup and support for new hires and exiting employees.

• Ensure compliance with company IT policies and security standards.

Required Skills:

• 2+ years of experience in desktop or technical support roles.

• Proficiency with macOS/Linux/Windows.

• Strong understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi, Firewall).

• Experience with Office 365, Active Directory, and ticketing tools (Azure, Intune, JIRA, Nessus, etc.).

• Strong problem-solving mindset.

• Strong communication and troubleshooting skills.

• Experience with Data Leak Prevention (DLP) tools.

• Ability to handle multiple tasks and priorities in a fast-paced environment.

• Team-oriented attitude with a willingness to assist and learn.

• Patience and empathy when working with non-technical users.

• Work from the office completely or in a hybrid model based on a rotating schedule.

• Flexibility to work and support US users in their timezone on a rotating basis.

Eligibility / Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Other Details:

• Notice Period: Immediate - 30 days

• Work Type: Full-time