Desktop Support Analyst

Responsibilities

This Desktop Support role is a new position with our Corporate IT team, where results will matter more than experience. You will be the critical link between IT and the customer and you will be an asset from Day One in a group where everyone is given the opportunity to grow as fast as they show the ability to do so. We are looking for a motivated individual with a desire to learn more, and a “get it done” attitude.

As the newest member of the team, you will be responsible for: preparing new hardware for the company’s new hires, key player in the roll-out of future company-wide hardware and software upgrades, and you will be called upon to play a critical role in keeping our staff’s computer systems running properly on an ongoing basis, sometimes working independently while the rest of the team travel to other offices to implement upgrades.

Qualifications

• Minimum of 4 year degree in Computer Science, Management Information Systems or related degree
• Commensurate work experience in lieu of 4 year degree
• Must have experience working in WAN environment, providing end user support, installation and repair of hardware and software.
• Superior customer service, communication, and interpersonal skills
• Advanced knowledge of Microsoft operating systems (Windows 7 and later)
• Advanced knowledge of data networking, LAN, and WAN concepts
• Proven analytical and problem solving skills
• Highly self-motivated and directed
• Experience working in a team-oriented, collaborative environment
• Ability to prioritize issues and manage projects throughout their lifecycle.

Preferred Qualifications

• Engineering industry experience a plus
• Knowledge of systems security and account provisioning
• Desired certifications: MCITP, GIAC
• Experience with the following:
  • Microsoft SMS or SCCM
  • Virtual Desktops
  • AD/Group Policy to manage a multi-site network
  • Powershell, VBScript, SQL

Walter P Moore is an equal employment opportunity employer, and provides equal employment opportunities (including offering competitive compensation and benefit packages) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.

Overview

Walter P Moore is an international company of engineers, architects, innovators, and creative people who solve some of the world’s most complex structural and infrastructure challenges. Providing structural, diagnostics, civil, traffic, parking, transportation, enclosure, WPM technology and construction engineering services, we design solutions that are cost- and resource-efficient, forward-thinking, and help support and shape communities worldwide. Founded in 1931 and headquartered in Houston, Texas, our 1000+ professionals work across 27 U.S. offices and 8 international locations.