Desktop Support Analyst II
Axiom Bank · Maitland, FL ·
- Employment
- Contract
- Category
- Support
- Experience
- 5+ years
Provides Tier II desktop support for Axiom Bank's staff at its Maitland, FL office: installing and troubleshooting Windows PCs, laptops and thin clients, managing users in Active Directory and Office 365, building and deploying PC images, and assisting system and network administrators with patching, hardware, and network tasks.
At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!
We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:
- 12 Paid Holidays
- Generous Paid Time Off
- 4% Match on our 401(k)
- Medical, Dental and Vision Benefits
- 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability
Key Responsibilities and Accountabilities
The Desktop Support Analyst’s Key Accountabilities include, but are not limited to the following:
- Provide Tier II technical support. Assists Tier III support as needed.
- Assists the Systems Administrator/Engineer with the deployment of system and security patches in a timely and complete manner.
- Assists the Network Administrator/Engineer with network tasks such as equipment installation/maintenance and 1st line troubleshooting.
- Performs addition, removal, changes to users within systems in a timely and complete manner.
- Leads the onboard / off-board process.
- Provides maintenance and support of the Bank’s systems, including Office 365, NuPoint, Active Directory, etc.
- Install hardware and software on desktop and laptop machines and respond to requests of medium to high complexity escalated from the Tier I help desk.
- Support and diagnose/troubleshoot hardware and software issues for desktop and laptop computers as well as thin clients.
- Leverage remote connection and installation tools to efficiently resolve problems across the Bank’s network.
- Upgrade desktop hardware, including RAM/Hard Drives/Video/Cam to name a few
- Facilitate workstation moves
- Build and maintain the corporate PC images.
- Re-image machines with Windows 11 and setup computers with all core banking applications. Image / re-image computers from standardized base image and business unit application profile.
- Assist the Systems Administrator/Engineer in the creation of Active Directory user and e-mail accounts.
- Perform data migrations and assist in data restorations.
- Create and maintain support documentation for the IT team based on fixes identified during troubleshooting. Incorporate installation guides for software and PC builds.
- Maintain and current inventory of all hardware and software.
- Lead desktop and software upgrade projects.
- Setup Wireless handheld devices such as iPad / iPhone / Android
- Assist the Systems Administrator/Engineer with application, systems and hardware support
- Assist the Network Administrator/Engineer with network hardware support
Supervision of Personnel
None
Working Conditions
This position is performed in a regular office work environment at our Maitland office. Out of state candidates will not be considered. Able to work flexible schedules, including weekend hours. Requires some physical activity in the maintenance of facilities and corporate office. Able to lift 50 lbs. Able to carry computer components to deploy and connect desktops and laptops. Work will mainly be performed at the Maitland location; Flexibility with work location and hours may be granted if circumstances permit.
Travel
Must be willing to travel to various locations (up to 30%).
Qualifications Summary
Education
- Associate Degree in IT or Computer Studies, Information Systems, or related technical discipline.
- A+ Essentials Class Completion
- Network + COMPTIA Class completion
Experience
- 5-7 years Microsoft Active Directory, print servers, Exchange and file servers.
- Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units
- 5-7 years IT hardware/software support experience.
- Experience with Bank applications like Nupoint, and Chexar preferred
Knowledge & Skills:
- Moderate TCP/IP Networking Protocols.
- Must have experience with the Microsoft Windows client and server operating systems such as Windows 11 and Windows Server 2019/2022/2025.
- Experience with Microsoft Office 365
- Experience with general troubleshooting practices concerning desktop PC’s
- Experience with laptop encryption
- CompTIA Network + Certification a plus
- Knowledge of common computing terminology and practices. Strong problem-solving skills. Strong attention to detail. Strong customer service orientation.
(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at [email protected])
Axiom Bank does not discriminate in employment opportunities or practices on the basis of any protected status. It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran
Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Any resumes submitted without a valid contract will be considered the sole property of Axiom Bank and no fee will be paid.