Deskside Support Technician in Reston, VA

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for a highly motivated and career-driven individual to join our growing team as Deskside Support Technician in Reston, VA. In this role you will provide End User Support and VIP Support.

Qualifications:

• 4+ years of hands-on IT support experience in deskside support, end-user support, or field services roles
• Strong Mac support experience, including macOS troubleshooting, user profile support, software installs, printer mapping, peripheral support, OS upgrades, and performance troubleshooting
• Experience with JAMF for Apple device management, including provisioning, policy deployment, troubleshooting, and endpoint support
• Ability to work on-site in Reston, VA five days per week
• Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment
• Proven experience with break/fix support for laptops, desktops, docking stations, monitors, mobile devices, and common office peripherals
  

Experience troubleshooting:

• Wired and wireless connectivity
• Microsoft 365 access, authentication, and Outlook/Teams issues
• Zoom or other conferencing tools
• Printers and peripheral devices
• Experience performing hands-on onboarding/offboarding tasks, including device setup, swaps, collections, and user orientation
• Ability to perform physical remediation such as cabling, port checks, power checks, desk moves, and basic rack/closet inspections
• Familiarity with ticketing systems and ITSM workflows, including incident logging, prioritization, documentation, escalation, and closure
• Strong customer-facing communication skills with the ability to support VIP and executive users professionally
• Ability to work independently on-site as the primary local IT presence when required
  

Preferred Qualifications:

• Experience supporting executive/VIP users in a white-glove environment
• Experience with endpoint management platforms such as Intune, Kandji, or similar
• Experience with Microsoft 365 administration at the user support level, including Entra ID/Azure AD basics, MFA, password resets, and access troubleshooting
• Exposure to patching, endpoint protection, and security tooling such as Defender or EDR platforms
• Experience supporting virtual desktops or remote desktop environments
• Basic understanding of switches, firewalls, WAPs, and office network troubleshooting
• Prior MSP, managed services, or high-volume support environment experience
• Experience in regulated or security-conscious environments