Design Director - Transactions

You will oversee the entire product area within the Transactions team, creating scalable systems for feedback, coaching, and recognition. You will enable senior individual contributors to lead autonomously and drive programs that enhance people development and design craft. You will explore problems from multiple angles, bring clarity to ambiguous challenges, and deliver designs that balance growth goals with usability and trust. You will optimize the transaction experience, craft new activation surfaces, identify patterns across journeys, give thoughtful design feedback, partner closely with engineers, and mentor other designers to elevate overall design quality.

Responsibilities

• Oversee the Transactions product area
• Create scalable systems for feedback coaching and recognition
• Enable senior individual contributors to lead autonomously
• Drive programs that enhance people development and design craft
• Explore problems from multiple angles and bring clarity to ambiguous challenges
• Deliver designs that balance growth goals with usability and trust
• Optimize the transaction experience and craft activation surfaces
• Identify patterns across user journeys
• Provide thoughtful design feedback and partner with engineering
• Mentor and level up other designers

Requirements

• 10+ years of experience as a design leader shipping digital products at scale
• Experience designing and launching scalable programs to accelerate skill growth and elevate design craft
• Experience co-creating multi-quarter team roadmaps and leading strategic staffing decisions
• Ability to resolve ambiguity and facilitate decision-making across stakeholders
• Ability to lead projects from zero to one and iterate on mature surfaces
• Strength in systems thinking interaction design and content-aware UX
• Experience partnering with engineering product marketing research and content
• Experience mentoring and leveling up other designers
• Familiarity with Figma design systems and remote design workflows
• Consent to background checks including employment education and criminal record checks