Delivery Team Manager
VML MAP · Toronto, Canada ·
- Category
- Management
Who We Are
MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.
About WPP
MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
Do you want to lead a dynamic team, drive operational excellence, and turn complex business priorities into practical, high-impact delivery for some of the world's most recognised brands? Are you a pragmatic, commercially aware leader who excels at building trust-based team environments and guiding people through evolving complexity? Then you might be just the Delivery Team Manager we’re looking for!
What will your day look like?
You will be responsible for leading a local delivery team and ensuring that day-to-day work runs smoothly, efficiently, and to a high standard. You will work closely with internal departments and stakeholders to understand what needs to be delivered, align on priorities, and help the team stay focused on the right outcomes.
More specifically, you will:
- Lead a local delivery team of approximately 15 people.
- Oversee daily delivery, helping ensure work is completed efficiently, on time, and to the expected quality.
- Translate business and client priorities into clear direction for the team.
- Partner with internal teams to align expectations, solve issues, and keep work moving.
- Create a team environment built on collaboration, trust, accountability, and strong performance.
- Build and maintain effective relationships with internal and external stakeholders.
- Identify opportunities to improve how the team works within a standardized service model.
What can we offer:
- Meaningful people-leadership responsibility from day one.
- Commercial responsibility for delivery execution on a global account.
- Experience working with some of the world's biggest brands.
- Clear growth and development opportunities within a global network.
This is a strong opportunity for an ambitious leader looking to build people-management, client-delivery, and global experience.
Who are you going to work with?
You will join 200+ colleagues in Marketing Operations across Copenhagen, Toronto, Bangkok, and San José, working with some of the world's most recognized brands.
What will you bring to the table?
You bring experience navigating complexity and delivering against client requirements and defined scope. You have prior people-management experience and can lead, motivate, and engage a diverse team of individual contributors within a global setup.
You also bring experience with commercial responsibility for delivery execution, balancing client commitments, quality, efficiency, and financial outcomes. Previous Marketing Operations experience and familiarity with CRM and MarTech are strong assets.
As a person, you are:
- Analytical and structured, with a logical approach to problem-solving.
- Patient and diplomatic, skilled at building relationships over time.
- Pragmatic and solution-oriented, with a natural drive to move things forward.
- Curious and a fast learner who enjoys new challenges.
- A team player who brings out the best in people.
A leader in personalized customer experiences
WPP Enterprise Solutions MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1,000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities across our global hubs.
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The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.
WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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