Delivery Service Provider Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do:

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Process Optimization and Standards Implementation: Analyze delivery link (collection, in-transit, handover, successful delivery) operation processes, formulate standardized operation norms and promote implementation, optimize route planning and resource scheduling, improve delivery efficiency and on-time rate, reduce operating costs.

Capacity Management and Resource Coordination: Coordinate carrier and self-operated capacity resources, formulate scheduling plans, monitor capacity usage, optimize personnel and vehicle configuration; interface with resource bidding, introduction and elimination, ensure peak season capacity reserve, improve resource utilization rate and cost effectiveness.

Indicator Monitoring and Exception Handling: Real-time monitor core indicators such as delivery timeliness, on-time rate, cargo damage rate, establish risk early warning mechanism; timely handle order exceptions, customer complaints and emergencies, formulate contingency plans to ensure delivery quality and customer satisfaction.

Carrier Management and Training: Establish carrier assessment system, regularly inspect and evaluate operation quality, promote rectification and improvement; organize business training to convey operation norms and safety standards, enhance carrier service capabilities and compliance.

Data-Driven and Cross-Department Collaboration: Analyze delivery data to identify efficiency and cost improvement points, output analysis reports and promote process improvement; link business, technology, customer service and other departments to collaboratively solve operation problems, ensure project implementation and business goal achievement.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.