Delivery Manager - QA - 1834

Job Summary

Medline India is looking for a talented QA Delivery Manager with strong leadership and strategic oversight of the entire QA delivery process. This role requires not only a deep understanding of quality assurance but also an aptitude for project management, customer communication, and aligning QA efforts with broader eCommerce business goals.
The QA Delivery Manager oversees the end-to-end quality assurance strategy and delivery for eCommerce platforms and related applications. This role leads, mentors, and manages QA teams, sets quality standards, and drives continuous process improvement to ensure high-quality, seamless, and performant online experiences for customers. The ideal candidate blends technical QA proficiency with robust project management and stakeholder communication skills to deliver a superior final product on time and within budget.

Job Description

QA Delivery Manager
Responsibilities:
QA strategy and process management
• Develop and execute comprehensive QA strategies, test plans, and roadmaps for various eCommerce features and projects
• Oversee the implementation of testing tools, processes, and best practices for both manual and automated testing across the software development lifecycle (SDLC).
• Establish quality standards, key performance indicators (KPIs), and quality metrics, and regularly monitor, analyze, and report on them to senior management and stakeholders.
• Identify, assess, and mitigate risks related to product quality and project delivery.
Leadership and team management
• Lead, mentor, and motivate a team of QA engineers and testers, fostering a culture of quality, accountability, and continuous learning.
• Manage resource allocation, project prioritization, and workload for testing initiatives, ensuring optimal team performance and timely delivery.
• Conduct performance evaluations, provide constructive feedback, and support the career development of team members.
• Assist in the recruitment, onboarding, and training of new QA staff.
Project delivery and coordination
• Ensure the smooth coordination of QA activities with cross-functional teams, including product management, development, and business stakeholders, to align testing requirements with business needs.
• Participate in all phases of the project lifecycle, from requirements gathering to post-release analysis.
• Manage defect lifecycles, ensuring issues are properly tracked, prioritized, and resolved.
• Provide clear and timely communication on project status, risks, and challenges to stakeholders, acting as the primary point of contact for quality-related concerns.

Work Experience:
• 14 to 20 years of IT QA work experience including 8 +years’ experience as QA delivery manager
Required Skills:
Technical QA oversight (eCommerce focus)
• Guide and oversee front end and backend testing for eCommerce systems, including inventory, order processing, and payment gateways.
• Ensure rigorous testing of all customer-facing eCommerce touchpoints, such as site search, product listings, and the checkout process.
• Lead the automation of testing for key eCommerce workflows, utilizing tools like Selenium, Katlon, or Postman.
• Stay updated on the latest eCommerce trends, QA methodologies, and testing technologies to proactively recommend and implement improvements.
• Ability to provide vision, direction in terms of people , process , program and technology best practices, estimation, efficiencies and productivity improvements.
• Strong interpersonal and problem-solving skills
• Excellent verbal and written communication
• Creativity and out-of-the-box thinking
• Proven experience working on high-traffic, transactional eCommerce platforms.
• In-depth knowledge of Agile/Scrum and other software development methodologies.
• Nice to have Devops technology skills

Educational Qualification:
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field Or equivalent work experience

DISCLAIMER
All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).
This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

More About Medline: Medline is the largest privately held manufacturer and distributor of healthcare supplies in the United States, providing thousands of products that serve the entire continuum of care. Our innovative products and programs can be found in most hospitals, extended-care facilities, surgery centers, physician offices, home care dealers, home health agencies and retail outlets.

Click here to learn more about a career in IT at Medline!

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.