Delivery Manager (Financial Services - Lending)

We are seeking a dynamic, delivery-focused professional to join our CTO function as a Delivery Manager supporting a portfolio of change across the Digital Bank and Commercial franchises. This role will lead cross-functional squads delivering both customer-facing and internal change — ranging from digital platform enhancements to AI-powered automation.

You will work at the intersection of Product, Engineering, Risk, and Business teams to deliver initiatives safely, compliantly and at pace — in line with Shawbrook’s Change Delivery Policy (v14) and associated standards.

This is a hands-on role designed for a delivery leader who can manage hybrid change across a regulated environment — combining traditional governance with modern agile execution, and supporting the safe rollout of emerging technologies including artificial intelligence and automation.

Key Responsibilities

Delivery Execution

• Lead the day-to-day delivery of complex initiatives across the Digital Bank and Commercial franchises, with an AI first mentality.
• Apply agile, hybrid or waterfall delivery methods depending on initiative scope, while ensuring compliance with Shawbrook’s governance standards.
• Support 1–2 cross-functional squads, working closely with Product Owners and Tech Leads to align on delivery scope, sequencing, and readiness.
• Maintain short-term planning horizons (typically 0–6 months), and manage sprint, milestone, and release cadence.
• Proactively manage blockers, dependencies, and risks across internal and third-party teams.

Governance & Control

• Ensure all delivery is compliant with the Change Delivery Policy, including mandatory artefacts (RAID logs, Impact Assessments, Test Approaches, Run Books, Steering Packs).
• Maintain high delivery hygiene: RAID logs updated weekly, stakeholder updates accurate and timely, decisions clearly recorded.
• Own SteerCo-level reporting inputs and ensure appropriate stakeholder alignment.
• Support Go / No-Go readiness for relevant releases, including risk assessments, roll-back plans and delivery of required artefacts.

AI & Emerging Tech Enablement

• Partner with Product, Data Science, Engineering and Control Functions to support the delivery of AI initiatives as they embed into core journeys.
• Understand delivery implications of AI/ML models, automation tools, or third-party integrations and ensure the same standards of change control and testing are upheld.
• Ensure risks (e.g. model risk, privacy, explainability) are logged, understood, and mitigated via appropriate collaboration with Risk and Compliance.

Team Support & Coaching

• Foster an environment of psychological safety, collaboration and continuous improvement within squads.
• Facilitate sprint rituals and retrospectives; champion agile ways of working tailored to squad maturity.
• Work with Senior Delivery Managers and Heads of Delivery to elevate delivery practice and maturity across the function.

Skills & Experience

Essential

• Proven track record delivering technology and business change in regulated environments, ideally Financial Services.
• Hands-on experience managing cross-functional squads or teams delivering digital products or platforms.
• Knowledge of agile, waterfall and hybrid delivery methodologies and ability to flex between them depending on the context.
• Strong understanding of delivery governance and control frameworks — RAID logs, SteerCo reporting, Go / No-Go readiness.
• Comfortable working in regulated change environments (e.g. PRA SS1/21, FCA Consumer Duty).

Desirable

• Exposure to AI or data-led initiatives (e.g. automation, NLP, ML model deployment, decisioning tools).
• Understanding of AI risk considerations (e.g. model explainability, privacy, bias).
• Experience working with cloud-based platforms, third-party integrations, or large-scale platform change.

Key Attributes

• Highly structured, calm under pressure, and excellent at managing ambiguity.
• Proactive, accountable and delivery-focused — owns outcomes, not just ceremonies.
• Builds trusted relationships with stakeholders at all levels.
• Strong communicator — keeps delivery transparent, pragmatic, and business-aligned.
• Passionate about continuous improvement and pragmatic agility.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done