Defined Benefit - Loading Services Manager

We’re looking for an experienced operational people leader to manage a specialist team that supports the onboarding of Defined Benefit pension schemes.

You’ll lead a team of pensions and data specialists who are responsible for validating, preparing and loading scheme data accurately and on time. Alongside day-to-day operations, you’ll also help to strengthen processes, manage risk and build a service that can respond effectively as business demands change.

This is a varied leadership opportunity for someone who understands Defined Benefit pensions, enjoys developing people and can bring structure and clarity to a complex operational environment.

This role is a Hybrid working opportunity, which means you can split your time between your home and the office to find a work-life balance that works for you.

What you'll be doing:

• Leading, coaching and developing a team of pensions and data specialists
• Setting clear objectives and maintaining strong performance and quality standards
• Overseeing the validation, preparation and loading of customer and scheme data
• Managing valuation loadings, full scheme loadings and Early Scheme Reviews
• Planning resources to meet operational service levels and contractual commitments
• Identifying operational and data risks and leading appropriate mitigation activity
• Improving processes and controls through collaboration and continuous improvement
• Supporting strategic planning and operational readiness across Loading Services

Who we're looking for:

• Strong knowledge of Defined Benefit pension schemes
• Experience leading and developing an operational team
• Experience managing data-led or customer-focused operations within insurance, banking or a comparable regulated environment
• A relevant pensions qualification such as PMI or CII, or equivalent practical experience
• Strong organisational skills and the ability to manage competing priorities
• Good analytical, problem-solving and decision-making capability
• Confidence building relationships and influencing different stakeholders
• A hands-on leadership style with a strong focus on quality and customer outcomes

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan
• 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.