Dealer System Analyst
Mercedes-Benz · United States of America-Georgia-Atlanta ·
This posting has been closed.
- Category
- Business analysis
About Us\:
Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.
Benefits
When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one\:
Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
- $6k for undergraduate
- $8k for graduate
Job Overview\:
Supports the Dealer System Specialist (Band 92) in the business administration, operation, testing, and continuous improvement of MB Advantage and related dealer-facing solutions. The position assists with requirements and backlog documentation, user acceptance testing, production validation, incident research, user access and dealer maintenance activities, compliance documentation, and stakeholder communications. Provides day-to-day analytical and operational support to help ensure dealer systems are reliable, accurate, compliant, and responsive to dealer and internal business needs.
Responsibilities\:
- System Operations and User Support\: Provide day-to-day support for MB Advantage and related dealer-facing capabilities. Triage user and dealer inquiries, reproduce issues, document findings, coordinate resolution with the Dealer System Specialist and ITM, and track open items through closure. Maintain user access and dealer setup information, including support for new dealerships and buy/sell activities. (30%)
- Testing and Release Support\: Develop and maintain test cases; execute user acceptance testing and post-production validation for scheduled, emergency, and defect releases; document evidence and results; log and retest defects; and escalate risks, failed results, or unresolved issues to the Dealer System Specialist. (25%)
- Requirements, Backlog, and Project Support\: Gather and document business requirements, process flows, user stories, acceptance criteria, and enhancement requests. Maintain Jira items and supporting documentation, analyze stakeholder feedback, and prepare materials for backlog grooming, sprint planning, and project status updates. (20%)
- Data, Controls, and Compliance Support\: Perform recurring system and process checks, analyze trends and exceptions, maintain procedures and control evidence, and support compliance with applicable corporate policies and requirements, including A22 and GLBA. Escalate control gaps or data concerns to the Dealer System Specialist. (10%)
- Stakeholder Communications and Training\: Prepare user communications, quick-reference materials, presentations, demonstrations, and training content for Dealer Services, MBUSA/OCU Financial Services Field Staff, dealers, and other users. Coordinate feedback and follow-up actions. (5%)
- Vendor and Administrative Support\: Assist with vendor meetings, issue tracking, service reviews, documentation requests, Data@Cloud reviews, and information security assessment activities. Support routine administration and recordkeeping for dealer system vendors and interfaces. (5%)
- After Hours Support\: Respond to after hour system down incidents and system releases to support MB Advantage or other connected systems as needed. (5%)