Dealer & Distributor Network Manager (Automotive Tools/Industrial)

MVC Resources · Kuala Lumpur, Malaysia · 3 weeks ago

Key Responsibilities:

Oversee daily business operations to ensure smooth, efficient and timely execution of activities.
Establish and maintain operational processes, policies and procedures to support business objectives.
Monitor operational performance and identify opportunities to improve productivity, service levels and cost efficiency.
Ensure operational activities comply with company policies, safety requirements and relevant regulations.
Act as the key point of escalation for operational issues and drive timely resolution.

Oversee warehouse operations including receiving, storage, picking, packing, dispatch and stock management.
Ensure accurate inventory records and maintain appropriate stock availability to support business requirements.
Monitor stock movements, inventory ageing, slow-moving items and discrepancies.
Develop initiatives to improve inventory accuracy, warehouse productivity and space utilisation.
Work closely with Supply Chain and Sales teams to optimise stock levels and product availability.

Manage the end-to-end order fulfilment and delivery process to ensure customers receive products accurately and on time.
Coordinate with logistics partners and internal teams to ensure efficient distribution and delivery.
Monitor delivery performance, transportation costs and service levels.
Resolve delivery, order and fulfilment issues promptly.
Identify opportunities to improve logistics efficiency and reduce operational costs.

Partner closely with Sales and Customer Service teams to ensure seamless order processing and customer fulfilment.
Support the commercial team with product availability, order status, delivery planning and operational matters.
Ensure customer enquiries and operational issues are addressed effectively and within agreed service standards.
Monitor customer service performance and identify recurring issues requiring process improvements.
Support sales initiatives and business growth by ensuring operational capacity is aligned with demand.

Review existing processes and identify opportunities to improve efficiency, productivity and service quality.
Lead continuous improvement initiatives across warehouse, inventory, logistics and administrative operations.
Establish operational KPIs and monitor performance against agreed targets.
Analyse operational data to identify root causes, trends and improvement opportunities.
Implement standardised processes and best practices to improve consistency and scalability.

Lead, manage and develop the operations team to achieve business and operational objectives.
Establish clear responsibilities, KPIs and performance expectations for team members.
Coach and mentor employees to strengthen operational capabilities and productivity.
Manage workforce planning, scheduling and resource allocation based on business requirements.
Foster a culture of accountability, teamwork, safety and continuous improvement.

Monitor operational expenses and identify opportunities for cost optimisation without compromising service quality.
Track key operational metrics including order fulfilment, inventory accuracy, delivery performance, productivity and customer service.
Prepare regular operational reports and provide insights and recommendations to management.
Support budgeting and operational planning activities.
Ensure resources are utilised effectively to maximise operational efficiency.

Work closely with Sales, Finance, Supply Chain, Customer Service and other departments to align operational priorities.
Coordinate with regional or global stakeholders where required to implement operational initiatives and standards.
Support new product introductions, business projects and operational changes.
Ensure effective communication and coordination across departments to minimise operational disruptions.

Bachelor’s Degree in Operations Management, Supply Chain, Logistics, Business Administration, Engineering or a related discipline.
8–12 years of relevant experience in operations, supply chain, logistics, warehouse or distribution management.
Proven experience managing day-to-day operations within a distribution, industrial, automotive, tools, equipment or B2B environment.
At least 3–5 years of experience in a managerial or supervisory capacity, with responsibility for leading operational teams.
Experience managing warehouse, inventory, logistics and order fulfilment activities is highly preferred.
Experience supporting a sales-driven or customer-focused business environment would be an advantage.

Strong knowledge of warehouse, inventory, logistics and distribution operations.
Good understanding of order-to-delivery processes and operational workflow.
Strong analytical and problem-solving capabilities with the ability to identify root causes and implement practical solutions.
Experience with ERP, inventory management, warehouse management or other operational systems.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Good understanding of operational KPIs, cost control and performance management.
Experience in process improvement, lean principles or operational excellence would be an advantage.

Strong leadership and people management skills.
Highly organised with strong attention to detail and follow-through.
Results-oriented with a strong sense of ownership and accountability.
Excellent communication and stakeholder management skills.
Strong problem-solving and decision-making capabilities.
Able to work effectively in a fast-paced, hands-on operational environment.
Customer-focused with a strong commitment to service quality.
Proactive in identifying operational issues and driving improvements.
Strong ability to manage multiple priorities and work effectively under pressure.