Datacentre / Hardware Engineer
Franklin Fitch · Newbury ·
- Category
- Hardware
Onsite Hardware & Datacentre Engineer
We are looking for an experienced Hardware & Datacentre Engineer to provide hands-on infrastructure support within a secure customer environment.
You will install, maintain, troubleshoot and replace enterprise hardware, while supporting the day-to-day operation of the datacentre. This is a customer-facing position requiring strong technical skills, attention to detail and the ability to work independently.
Key Responsibilities- Install, configure and maintain server, storage and networking hardware.
- Diagnose hardware faults and complete break-fix activities within agreed SLAs.
- Rack, stack, cable and decommission infrastructure equipment.
- Install and manage copper and fibre cabling.
- Complete component replacements, firmware upgrades and hardware refreshes.
- Monitor equipment, power connections and the physical condition of the datacentre.
- Maintain accurate asset records, rack layouts, cable schedules and maintenance logs.
- Coordinate warranty and support activities with third-party vendors.
- Respond to incidents, service requests and approved infrastructure changes.
- Support migrations, deployments, datacentre relocations and disaster-recovery testing.
- Provide clear updates through ITSM and customer reporting systems.
- Follow all security, access, compliance and Health & Safety procedures.
- At least three years’ experience in a hardware engineering or datacentre position.
- Hands-on experience with enterprise server hardware such as Dell, HPE, Lenovo or Cisco UCS.
- Experience supporting storage and networking equipment.
- Strong knowledge of hardware diagnostics, firmware upgrades and component replacement.
- Experience with structured copper and fibre cabling.
- Understanding of datacentre power, cooling and infrastructure fundamentals.
- Experience using ServiceNow, Remedy, Jira or another ITSM platform.
- Understanding of incident, problem and change management processes.
- Strong troubleshooting, documentation and customer communication skills.
- Ability to work independently within a secure, SLA-driven environment.
- Ability to obtain and maintain customer security clearance where required.
- ITIL Foundation.
- CompTIA Server+.
- Dell, HPE, Lenovo or Cisco certification.
- Datacentre operations or facilities certification.
- Health & Safety training.
This opportunity would suit a dependable, customer-focused engineer who enjoys practical infrastructure work and takes pride in delivering secure, well-documented and reliable datacentre support.