Data Steward - Operations

Job Summary:
A Data Steward should demonstrate commitment to delivering distinctive service. This position will be responsible for maintaining the integrity of data assets within the firm. This will include ensuring data quality, assessing data quality, creating data standards, meeting client information needs, establishing data access security requirements and adhering to data and metadata standards.

Job Duties and Responsibilities:

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Partner with business partners and IT to ensure that data & metadata meets the organization standards and requirements. Train and educate Product Operation team members on governed data sources and metadata. Test/profile of data to ensure proper operation and continued accuracy by evaluating current and future initiatives and capabilities. Develop and implement processes to maintain metadata, including ownership, lineage, definitions and standard, for high quality data assets. Troubleshoot data quality issues - document the resolution. Utilize and build relationships with appropriate system areas to ensure cooperation on data stewardship project objectives and issue resolution. Validate newly captured strategic information to ensure it follows the design flow and format. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.