Data Quality & Service Management Analyst

ROLE SUMMARY

We are seeking a Data Quality & Service Management Analyst to support data cleansing, validation, and analysis activities within a service management environment. The role will focus on improving data accuracy, consistency, and governance within the ServiceNow platform.

KEY RESPONSIBILITIES

• Perform data cleansing and validation activities to ensure data accuracy and completeness.
• Analyse datasets to identify inconsistencies, duplicates, and data quality gaps.
• Support data quality reviews and ongoing data remediation efforts.
• Assist with core review and gap analysis activities within the service management platform.
• Update and maintain records in ServiceNow (or equivalent system).
• Work with stakeholders to improve data standards and governance practices.
• Document findings and provide recommendations for data improvements.

MINIMUM REQUIREMENTS

• Matric and a Tertiary qualification.
• Proven experience in data cleansing, validation, and analysis.
• Hands-on experience with ServiceNow (mandatory).
• Understanding of data quality principles and governance practices.
• Ability to identify gaps and support remediation activities.
• Strong attention to detail and analytical skills.
• Ability to work independently and manage assigned tasks efficiently.

SKILLS & COMPETENCIES

• Experience with reporting tools (e.g., Power BI, Excel advanced functions).
• Understanding of IT Service Management (ITSM) processes.
• Basic SQL or scripting knowledge.
• Experience supporting data governance or system optimisation initiatives.