Data Operations Specialist
Moody's · Heredia, Costa Rica ·
- Seniority
- Junior
- Employment
- Internship
- Category
- Operations
Skills and Competencies
- Entry-level role; 1–2 years of relevant work or internship experience preferred, especially in financial data or product environments
- Exceptional attention to detail with the ability to perform repetitive tasks accurately and independently
- Strong written and verbal communication skills, capable of conveying business concepts to senior stakeholders
- Highly organized, efficient, and self-motivated with minimal need for supervision
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Client-focused mindset with strong interpersonal and teamwork skills, and a passion for delivering results
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
- Undergraduate/first-level degree (e.g., Bachelor's degree) is preferred, ideally within a financial discipline
As a Data Operations Specialist II, you will provide and coordinate comprehensive business administration support to management and rating analysts within the designated Line of Business.
- Support document download processes, including manual downloads, issue resolution, and contributions to future operational improvements
- Assist with new deal setup, data capture (e.g., amendments), lifecycle maintenance, and data quality assurance for rating analysts in the designated Line of Business (LOB)
- Perform administrative tasks such as data updates, rating actions, publishing, and preparing research and press release templates in compliance with regulatory and internal guidelines
- Monitor shared mailboxes to manage internal and external client requests efficiently, prioritizing tasks to meet deadlines
- Collaborate with technical teams and escalate complex issues or data inconsistencies, while resolving basic client inquiries and supporting analysts with follow-ups
- Build strong client relationships and deliver high-quality service across a high volume of transactions, demonstrating professionalism and flexibility under pressure
- Provide backup coverage for team members, liaise with other departments, and continue developing broad-based knowledge of financial instruments and business practices
The Global Middle Office (GMO) provides transaction management support, workflow coordination, rating desk services, and other broad operational support to Moody's Rating Service's teams. The department works closely with the lines of business to improve both business processes and data quality across the rating lifecycle. The GMO has over 100 employees in 5 countries and is a key player in business process development, new company-wide initiatives, and technology projects.