Data Entry Operator II

POSITION SUMMARY:Under general supervision, this position operates keyboard-controlled data entry devices such as a computer, key-operated magnetic tape, or disc encoder to transcribe data into a format suitable for computer processing. Job task requires skill in operating an alphanumeric keyboard, and an understanding of transcribing procedures and relevant data entry equipment. This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources.
TYPICAL DUTIES:1. *Apply established procedures in the review and processing of electronically stored data.2. *Verify data that is automatically populated in the system of record by cross referencing with other data systems and sources to ensure accuracy and completeness.3. *Enter any missing data and correct data as necessary for critical data fields based on electronic images data sources.4. *Locate available cases in the system of record for First In/First Out (FIFO) processing.5. *Review electronic forms and key in data, as required.6. *Validate biometrics (fingerprints) and photographs meet production standards and adjust as necessary.7. *Process applications and/or data within timelines defined by contract requirements.8. *Respond to internal and external customers by phone, email and in person.9. Other duties and special projects as assigned.

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  Denotes Essential Job Function

MINIMUM QUALIFICATIONS:Two (2) years relevant experience in data entry or clerical field

• Computer literacy to use business software, internet, and enter/retrieve data
• Effective customer service skills to respond to questions and requests and escalate more difficult matters appropriately
• Human relations skills to maintain effective relationships with others and work in a team environment
• Effective written and verbal communication skills using appropriate business English
• Ability to obtain and maintain customer or government security clearance