Data Entry Coordinator II

Job Description

● As a member of the Audio Diary Processing and Crediting Team, Keyer Specialists review data from a 7-day audio listening diary completed by Nielsen respondents

● Keyer Specialists serve as subject matter experts and an escalation point for diaries flagged by Nielsen systems and/or Nielsen data entry personnel due to ambiguous information and/or data anomalies

● As a prerequisite, Keyer Specialists must first have completed training and passed assessments in the upstream data entry role called the “Keyer” role.

● Specialists must resolve time related data issues, such as 1) determine AM vs PM time assignment based on where an entry is listed within a page 2) determine duration of listening as well as start/stop times 3) determine the appropriate radio daypart 4) adjust times due to unique information provided / special circumstances

● Specialists must evaluate written information to: 1) determine diary keeper comments/intent and apply modifications to entries 2) determine how to handle difficult to read/illegible entries 3) standardize entries based on set criteria 4) group/combine entries based on set criteria

● Understand, interpret, and follow a complex set of business rules and procedures

● Manage assigned workload and adapt to reprioritization as necessary

● Adhere to quality and productivity goals

● Understand production workflow and daily deadlines

● Assist with special projects as needed to meet critical operations and/or client concerns Job

Qualifications

● High School diploma or GED equivalency (prefer Associate’s or Bachelor’s degree)

● 1-2 years experience in a production or related environment

● Exhibits excellent analytical, research, and decision-making skills

● Excellent written and verbal communication skills

● Strong reading comprehension for documented procedures

● Strong computer and typing skills (data entry)

● Ability to prioritize and organize

● Proven accuracy and execution, with ability to follow explicit instructions

● Ability to work in a fast paced production environment and meet delivery deadlines

● Bilingual English/Spanish fluency a plus

● Must have a stable internet connection and ability to work from home in a quiet setting

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.