Data Engineer at Istellar Company Limited – Hong Kong | Jobyssey

Position : Microsoft PowerBI Report Builder

Data Operations & L2 Support

Handle L2 support for data-related production issues, including troubleshooting, diagnosis, and resolution of data pipeline, interface, and ETL/ELT process failures.
Monitor data pipelines, interfaces, ETL/ELT processes, data quality metrics, and platform performance on a daily basis.
Participate in incident management lifecycle, including escalation handling, root cause analysis (RCA), and preventive action documentation.
Ensure compliance with SLA, KPI, and operational governance requirements for L2 support tickets.
Coordinate with L3 support and vendor teams for complex issue resolution when escalation is required.
Maintain and update runbooks, support procedures, and knowledge base articles for recurring data issues.

Stakeholder Management & Communication

Collaborate with Data Custodians, Business Users, Application Support Teams, and Vendors to troubleshoot and resolve data issues.
Provide timely status updates to stakeholders on incident resolution progress.
Facilitate incident review discussions and service review meetings as required.
Liaise with business users to understand data issue impacts and prioritize remediation activities.

Data Migration & Project Support

Support data migration projects involving data extraction, transformation, validation, and reconciliation activities.
Assist in developing migration strategies, implementation plans, and testing approaches under senior guidance.
Oversee data validation and reconciliation activities to ensure data integrity during migrations.

Data Governance & Quality Management

Assist with data governance initiatives and ensure adherence to enterprise data standards.
Work with data owners and custodians to improve data quality, lineage, and stewardship processes.
Implement monitoring mechanisms to identify and prevent recurring data issues.
Maintain operational documentation, runbooks, and support procedures.
Identify recurring issues and propose automation opportunities to reduce manual effort.

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