Data Centre Touch support

ABOUT TCS

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery center’s and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Data Centre Touch support – Job Description

Responsibilities:

• Rack setup, layout, leveling and power strip setup.
• Installation and maintenance of the structured cabling system.
• Knowledgeable in Switch racking and Installing whips
• Extending customer circuits including POTS, T1, T3, Ethernet, and Fiber.
• Terminating fiber optic cabling.
• Maintain accurate records and document all problems.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Physical destruction of storage devices ensuring data is non-recoverable
• Logical tracking and daily intercampus secure transport of storage media
• Safe and secure transport of storage media within client site as well as intercampus transport
• Troubleshoot issues that may arise during drive wiping
• Troubleshoot and problem solve for physical and logical discrepancies
• Reconcile all wiped/destroyed media across internal records
• Use of proprietary data sanitization software
• Utilize various inventory systems, determining which devices are destroyed or sanitized
• Coordinate pickup of sanitized and destroyed devices
• Prioritize tracking and reconciling part movement/destruction through task system.
• Sync with global teams on various tasks and upcoming innovations
• Meet SLAs/Deadlines on data eradication and/or destruction
• Assist with additional data center side projects as appropriate
• Provide updates and feedback via daily reports and weekly meetings
• Travel to other regions supporting project scale up
• Maintain cleanliness and organization of Eradication Room and tech work space
• Understanding of network cabling standards
• Experience interfacing with hardware vendors
• Physical inspection of main/intermediate fiber optic distribution frames and lit gear
• Verify, measure and record light readings on active fiber circuits
• Identify discrepancies between inventory systems and physical configurations
• Trace fiber and copper connections on active circuits
• Physical inspection of electrical distribution systems within equipment racks
• Coordinate entry, exit, and alarm resolution with client NOC

Requirements/Qualifications:

• High School Diploma Required ; IT Certifications (A+, Network+) preferred
• Minimum 4+ year of technical support experience
• Previous experience with inventory management system(s)
• Knowledge of Microsoft Office Suite (Excel, Word, etc.)
• Ability to multitask and work effectively with others & Ability to quickly shift priorities based on client needs
• Excellent fit with ARM culture and values with a keen eye for attention to detail and positive attitude
• Extraordinary care when touching client live fiber networks
• Minimum 5 years of experience working in high density data centers or carrier-neutral colocation environments
• Understanding of safety requirements for working with fiber optic cables and electrical distribution systems in a data center environment
• Ability to work in a data center environment for 8-10 hours per day, including standing, bending, and reaching
• Active driver's license and passport (or ability to obtain within 6 weeks).