Data Center Technician

The Role:

11:11 Systems is looking for an experienced Data Center Technician to assist with data center operations across 11:11 System’s global cloud infrastructure. Candidates will need to have experience in installation and management of physical infrastructure hardware assets, with a focus on compute, storage, and network hardware, as well as experience with related peripherals. This is a full-time position reporting to our Data Center Infrastructure Manager.

Responsibilities:

• Collaborate with multiple teams to provide on-site physical support for all implementation projects.
• Track and audit asset and component inventory at data center locations.
• Assist with all efforts requiring local presence within the data center including equipment racking, cabling, labeling, troubleshooting, and shipping of assets.
• Act as local point of contact for all vendor service activities.
• Collaborate on capacity management efforts for both infrastructure and facilities planning.
• Collaborate on infrastructure project planning and implementation processes.
• Act as a point of contact for other departments for datacenter issues and projects.
• Traveling between local data center locations in the Tokyo and Osaka area.
• Work schedule for data center operations of 2 PM - 11 PM.
• Occasionally work non-standard hours to perform change management and emergency requests.
• Participate in on-call rotation to provide coverage as required.
• Occasionally travel to assist with large project builds, company initiatives, and company events.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.

• All other duties assigned.

Qualifications:

The following skills represent the minimum requirements to be considered for this position:

• CompTIA A+ / Network+, other applicable certifications, or equivalent work experience.
• Experience deploying IT infrastructure in enterprise-class or service-provider scale data center environments.
• 3+ years of experience in technical data center operations, with strengths in hardware deployment, management, and troubleshooting.
• Detail oriented and highly organized with a passion for accuracy and quality.
• Excellent communicator, high energy, positive attitude, and aptitude for professional growth.
• Capable of handling multiple projects of various sizes and priorities.
• Strong critical thinking skills, able to determine solutions for complex hardware problems and other data center related challenges.
• Experience with Office 365 suite of products including Outlook, Excel, Word and Power Point.
• Able to lift 50 lbs.
• Must be legally eligible to work in the assigned country without a visa sponsorship.

The following skills represent additional proficiencies preferred to be successful in this position:

• Above average technical knowledge of hardware, network hardware, and data center vendor processes.
• Experience working in large-scale multi-datacenter enterprise or service provider environments.
• Familiarity and experience with Cisco UCS, HPE, and other enterprise-class infrastructure hardware platforms and products.
• Previous experience using and/or administering Data Center Infrastructure Management (DCIM) software such as Nlyte, Netbox, Sunbird Systems, Device 42, etc.
• An ability and initiative to learn and participate in a fast-paced environment.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.