Data Center IT Support Engineer, Data Center Operations

About the job

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.

You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.

Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.

Key job responsibilities

• Escalation point and technical troubleshooter for all Systems and problems.

• Deep diving into Linux server issues.

• Remediation of physical layer outages, both Systems & Network.

• Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.

• Shift work (4 days on and 4 days off including night shifts on a rotational basis).

• Install & configure racks of hosts in line with internal SLAs.

• Triage & resolve trouble tickets for all devices in your region.

• Physical replacement of server and network device parts.

• Ensure correct rotation of parts & spares.

• Enforcing Amazons Security Best Practices.

• Interact with third party vendors & contractors.

• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.

• This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.

• It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

Basic Qualifications

• 1+ years of computer hardware troubleshooting and repair experience

• 1+ years of computer networking experience

• Candidates must possess a valid driver’s license and their own vehicle to travel between sites.

• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure