Data Center IT Support Engineer

Data Centre Operations designs, installs and maintains the world’s largest Computing Infrastructure. We are looking for skilled Data Centre Technicians with a passion for technology to help us expand to the next level.

More about us:

Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our Data Centres in every region! Our content delivery service, Front, has expanded its Data Centre presence by over 50% worldwide in the last 12 months and are expected to continue increasing! This requires talented people to build and manage. We hope it is you!

The Opportunity: Data Centre Technician

This role is a unique opportunity to work in some of the most advanced data centres in the world. Amazon data centres are large-scale high-density centres where you will be working on changing the face of technology in the region.

A Data Centre Technician may be the primary point of contact for both internal customers (for example: Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges.

Some of the key responsibilities you will undertake are:

Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently, these include:

• Escalation point and technical trouble shooter for all Systems and problems

• Deep diving into server issues

Technical: Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical

• Remediation of physical layer outages, both Systems & Network

• Remediation or recovery of physical power issues on racks

• Participate in Data Centre power and cooling events

Operations:

• Meet 24x7 On-Call requirements and response during shift rotations.

• Install and configure racks of hosts in line with internal SLAs

• Triage and resolve trouble tickets for all devices in your region

• Data Centre point of contact for all High Severity issues

• Physical replacement of server and network device parts

• Ensure correct rotation of parts and spares

• Help define metrics to increase our customer uptime

• Enforcing Amazons Security Best Practices

• Interact with third party vendors and contractors

• Contribute ideas to improve operational efficiency

Project Management:

• Participate in and deliver on a number of high impact small to mid-scale projects

• Participate in team meetings for metric analysis and project status updates

• Help build the world’s largest Cloud infrastructure

Mentoring:

• Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring:

• Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews