For almost 50 years, CABLExpress has been a global provider of data center cabling infrastructure technologies. Offering high-speed fiber solutions with industry-leading solutions in support of modern fiber optic architectures, our solutions provide industry-leading performance, exceptional quality and innovation.
We are seeking a dynamic Data Center Infrastructure Architect to develop and maintain high-value customer relationships throughout our sales process. Reporting to the Director of Data Center Architecture, this technical role will be focused on accelerating sales, guiding customer interactions as a technical lead, and providing thought leadership through a solution approach to layer-one cable infrastructure. This role requires the ability to collaborate with internal and external stakeholders as well as build trusted relationships with customers. If you are passionate about data center cable infrastructure and being a part of a winning team, this role is for you.
The pay range for this role is $120,000 - $170,000 annually, including a base and variable compensation component. Actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location, as well as other business and organizational needs.
Location: This position may be based at our Syracuse, NY or Norcross, GA office locations or may be performed remotely, depending on business needs and candidate qualifications.
ESSENTIAL FUNCTIONS:
- Deliver expert pre-and post-sales technical support, including design assistance, addressing technical queries, crafting tailored solutions, supporting quotes, and proposals
- Technically engage with prospects and current customers to consult, advise, and elevate the customer experience
- Collaborate closely with the sales team to ensure CABLExpress products are the preferred choice during all customer interactions and opportunity development
- Lead targeted customer-facing meetings and presentations, develop strong customer relationships, and ensure follow-up throughout the sales lifecycle
- Champion customer satisfaction, support installation and issue resolution to secure repeat business and sustain long-term customer partnerships
- Lead customer requirement conversations as the technical subject matter expert; develop architectural designs and specifications according to the TIA942 standard
- Monitor market and competitor activities, providing insightful reports and strategic feedback to Product Management, Product Marketing, and Sales leadership teams
- Participate in trade shows, high profile conferences, attend standards body meetings, customer training and webinars as a subject matter expert
- Some travel required
COMPETENCIES:
Core
Communication – Effectively transfers thoughts and expresses ideas verbally, or in writing, in individual or group situations.
Customer Focus - Demonstrates strong commitment to meeting the needs of co-workers and customers, strives for 100% satisfaction.
Integrity - Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
Results Driven – Strives to achieve or surpass goals; shows an eagerness for improving the delivery of services with a commitment to continuous improvement.
Team Player – Promotes cooperation and commitment within a team to achieve goals and results.
Position Specific
Collaboration – Fosters the development of a common vision and fully participates in creating a unified team that gets results.
Creativity & Innovation – Develops fresh ideas that provide solutions to all types of workplace challenges.
Goal Oriented/Ambitious/Driven - Demonstrates the desire and dedication to achieve goals; takes initiative and holds self-accountable for achieving against a standard of excellence.
Negotiation Skills/Persuasion – Ability to persuade, convince, influence or impress others to take appropriate action or to reach a mutually satisfactory agreement; establishes credibility.
Positive Attitude – Displays passion, excitement and enthusiasm about work and challenges faced. Open to adapt to an ever-changing environment, new ideas and training.
Professional Development – Displays an ongoing commitment to learning and self-improvement.
Relationship Building – Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
Self-Management – Manages own time, priorities, and resources to achieve goals.
Strategic Vision – Supports, promotes, and ensures alignment with the organization’s vision and values. Understands how an organization must change in light of internal and external trends and influences. Sees the big, long-range picture.
Technical Expertise – Exhibits/applies extensive or in-depth specialized knowledge, skills, and judgment to accomplish a task.
MINIMUM REQUIREMENTS:
- 7+ years of experience in structured cabling, data center storage area networking (SAN), or network infrastructure technical sales
- Bachelor's Degree in engineering, computer science or related field
- Exceptional knowledge of data center optical cabling, structured cabling, and data center transmission topologies; as well as the underlying link-layer standards (Ethernet, InfiniBand, and Fibre Channel)
- RCDD or DCDC certification preferred, experience in structured cable infrastructure design required
- Proficiency in Microsoft Visio to support design according to TIA942 standards; knowledge of AutoCAD or other engineering applications a plus
- Proficiency in Microsoft Office, specifically Word, Excel and PowerPoint
- Ability to organize and manage multiple priorities, while demonstrating strong attention to detail and appreciation of deadlines is essential
- Demonstrate strong analytical, problem solving and decision-making skills; be a process-oriented thinker
- Exhibit strong teamwork and interpersonal skills
- Exceptional communication skills, both verbally and written
- Must be able to adapt to a high-pressure, continuously changing environment
- Demonstrate enthusiasm and commitment to the job and the company core values