Location: This is a hybrid role that requires 2-3 days on-site at our Burnaby, BC office.
Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.
Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.
If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
What You’ll Do
As a Data Business Analyst, you'll be responsible for eliciting requirements and shaping solutions to business problems across the full reporting lifecycle — from requirements gathering through to delivery of reports and dashboards. You'll work within an Agile framework, acting as the conduit between the business, and our Data Engineers and Visualization Analysts.
Key Responsibilities
- Gather and define detailed project requirements from across the Canadian business for data reporting products
- Own the end-to-end reporting lifecycle, from requirements gathering, to solution design, build support, user acceptance testing, and deployment
- Run workshops, interviews, and prototyping sessions to capture and refine requirements — including situations where requirements are unclear or priorities are shifting
- Define and document data mappings, and end-to-end data flows
- Support data governance, data quality, and master data management initiatives
- Produce Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, process flows, and acceptance criteria
- Partner with Data Visualization Analysts to support the delivery of Power BI and self-service analytics solutions, ensuring outputs are intuitive, well-documented and accessible to business users
- Ensure requirements are complete, consistent, concise, and verifiable — and traceable back to a genuine business need.
- Provide input into new products and feature designs so that reporting and analytics needs are considered from the outset, not bolted on afterward
- Manage scope changes and requirements during implementation
- Partner with the Product Owner to refine and size the backlog
- Maintain oversight of delivery, including scope, timelines, dependencies and expected outcomes
- Proactively identify risks, blockers and potential delays, driving mitigation and escalation where required
- Define acceptance criteria (Definition of Ready / Definition of Done) and support test planning and UAT
What We’re Looking For
- 3-5 years' experience as a Business Analyst, ideally on data or reporting products.
- Demonstrated experience across the full reporting lifecycle (requirements through deployment)
- Experience writing technical user stories and documentation
- Ability to understand database schemas, including the relationships between objects and key terminology
- Experience gathering requirements from diverse, sometimes non-technical stakeholders, including in situations with unclear requirements or changing priorities
- Data profiling experience, including querying and profiling data using SQL
- Exposure to a cloud data platform (AWS, Azure, or GCP)
- Experience working within an Agile delivery methodology
- Excellent communication skills — confident liaising with stakeholders at all levels, able to translate technical concepts for non-technical audiences
- Sound analytical thinking, problem-solving, and negotiation skills
- Self-motivated and comfortable working autonomously, while collaborating closely with the other Data Business Analysts
Nice-to-have:
- Experience in a retail environment.
- Technical data skills: Power BI or other visualization tools
- Experience in data visualisation techniques and principles
- Awareness of the use of AI to support in the Data BA space
Compensation: $95,000 - $115,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience
Speccies’ Benefits
- 4 weeks of vacation and 1 paid volunteer day per year
- 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
- Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
- Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
- Quarterly bonuses, based on your performance.
- Annual Profit Share program to recognize your part in Specsavers’ success.
- Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.
- On‑site wellness offerings in-office, including RMT and yoga sessions.
- Team and company social events, including holiday and annual celebrations.
Behaviours We Value
- Collaborative: We work together as one Specsavers to deliver on our purpose
- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
- Compassionate: We care, support, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term
We hope that in applying with us, you value these things as well!
Our Hybrid Work Model
Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office two to three days a week to connect, innovate, and keep our culture thriving.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
Accessibility and Accommodations
We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [email protected] . We will work with you to meet your needs and ensure a fair and equitable experience.
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