Value Proposition
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.
Overview
This is a full-time career opportunity that can be remote.
The primary responsibility of this role is to support the Consumer Compliance Department and Program through the development, implementation and delivery of reports, dashboards and metric-level analysis to identify, assess, monitor and report consumer compliance risk. The incumbent partners with Enterprise Risk Management, Business Lines, Internal Audit, and Technology teams to develop reporting and analytics supporting compliance monitoring and testing, complaint management, fair lending, Community Reinvestment Act (CRA), Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) and regulatory change management activities. This role is responsible for ensuring the integrity and governance of compliance data utilized in risk assessments, issue management, examination management, regulatory reporting and other compliance programs. The incumbent translates complex datasets into conclusions and actionable insights support consumer compliance risk management, risk assessment, GRC reporting, regulatory compliance, and the ongoing effectiveness of the Consumer Compliance Management System (CMS).
Responsibilities
- Source, compile, convert, organize and transfer data from various sources and advise Department on data design, extraction and interpretation in support of Department’s execution of associated Compliance Management programs.
- Develop, maintain, and analyze key risk indicators (KRIs), key performance indicators (KPIs), and compliance metrics used to monitor consumer compliance risk across products, services, channels, and third-party relationships.
- Analyze trends, identify patterns, and develop data-driven recommendations to improve compliance outcomes.
- Identify, develop, document and deliver data analysis by importing, transforming, cleansing, validating data files, etc. and applying knowledge of other critical requirements as appropriate. Design, create and maintain consumer compliance dashboards and reporting, supporting Compliance Monitoring and Testing, Complaints, Issue Management, Regulatory Change Management, CRA, Fair Lending, UDAAP and other data related to compliance programs.
- Support the Consumer Compliance Monitoring and Testing and Risk Assessment functions by providing validated data populations, exception reporting, trend analysis, and other tracking metrics.
- Determine the optimal mode of delivery based on requesting party’s need, i.e. custom reports, Power BI, dashboards/visualization, graphs, tables, tabular reports, etc.
- Collaborate with IT data team, other members of the Compliance Department, and data analysts throughout the organization to understand data structure, methodology and tools, gain appropriate access to required data, and issue resolution and provide technical expertise regarding compliance data and reporting outputs.
- Ensure that appropriate validation and controls are built into data related processes to ensure that compliance data integrity is maintained. Lead and perform this effort with other team members as appropriate to ensure consistency and documentation of validation efforts for each project.
- Coordinate efforts with third party vendors as well as Lines of Businesses for identifying, changing, mapping, and testing data files and fields. Work with applicable business functions to ensure accurate data models and reporting output.
- Provide comprehensive operational, analytical, and technical support for projects that impact the corporate use of technology by advocating for the use of technology and reporting within the department to improve processes, controls, and reporting. Make recommendations to department management regarding projects as a technical resource during system enhancement reviews, consolidations/acquisitions, and other projects as needed.
- Regularly monitor data to identify changes needed and develop recommendations for leadership consideration while drawing attention to trends observed and data anomalies. Enhance existing processes and reporting and analysis through automation, ongoing presentations and visualization enhancements, and conversations with key stakeholders.
- Represent the Department in meetings, focus groups, projects, etc. regarding data and reporting that is needed, used or produced by the Department. Provide insight and guidance regarding Department’s data sourcing, structure and usage to ensure stakeholders’ understanding of the data output.
- Serve as the data advocate for the Department to ensure needs are being met.
- Promote the use of data analytics and related tools to internal staff, identify and communicate opportunities for technology-based enhancements, stay abreast of current and emerging industry and technology trends and the regulatory landscape.
Additional Responsibilities
- May serve as back-up administrator for Department-related tools and platforms.
Qualifications
Education
Bachelor's Degree or the equivalent experience. Specialty: data analytics, data science, computer science. (Preferred)
Experience
5 or more years data analysis, report development and familiarity with banking-related systems/databases in support of Audit or Compliance Testing. (Required)
5 or more years banking operations, compliance operations, banking/compliance systems reporting/data management or data analysis experience. (Preferred)
Certifications
CRCM or other relevant certification/credentials. (Preferred)
Knowledge, Skills, and Abilities
- Ability to maintain a growth mindset and adjust effectively to change (Required)
- Ability to convey verbal and/or written information and ideas clearly, concisely and professionally to individuals or groups (Required)
- Ability to work cooperatively with others in order to achieve common goals both internally and with external departments (Required)
- Proficiency in mathematics, statistics, data analytics, data visualization (Preferred)
- Strong analytical and technology skills with tools such as Excel, SharePoint or One Drive (Preferred)
- Strong experience with business intelligence tools such as PowerBI, Tableau or similar tools (Preferred)
- Experience with Python, Java, SQL ACL or other programming language (Preferred)
Other Duties as Assigned by Manager
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
Pay Transparency
To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.
The salary range for this position is $72,500.00 - $120,800.00 annually.
Additional Compensation Components
This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.
Benefits
Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.
EEO Statement
Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.
Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.