ICF seeks a Data and Quality Manager to support a nationwide legal services program serving Unaccompanied Alien Children (UAC) across the United States. Reporting to the Deputy Director of Operations, this position will lead the Data and Quality Team and oversee data collection, quality management, reporting, performance monitoring, compliance tracking, and continuous quality improvement (CQI) activities supporting the contract. The Data and Quality Manager serves as a key member of the project management team and collaborates closely with operations staff, legal service providers, technology teams, subcontractors, and federal stakeholders to ensure accurate, timely, and actionable data are available to support program oversight, contract compliance, and service delivery improvement.
The Data and Quality Manager will oversee implementation and ongoing administration of LegalPath, the project's centralized case management and reporting platform, and ensure compliance with federal reporting requirements, data quality standards, quality assurance processes, and performance management expectations. As part of this position, the manager will develop dashboards, reports, analyses, and performance monitoring tools that transform complex operational, service delivery, quality, and outcome data into actionable insights that support decision-making, improve program performance, and strengthen service quality nationwide.
Key Responsibilities
As a Data and Quality Manager, you will oversee a team responsible for data governance, reporting, quality assurance, quality control, and continuous improvement activities supporting a national network of legal service providers.
Areas of responsibility may include:
- Lead contract data collection, reporting, data governance, quality management, and performance monitoring activities.
- Develop and implement data standards, reporting protocols, documentation requirements, and performance measurement processes.
- Support implementation of the project's Quality Management Plan, data governance policies, and performance reporting framework.
- Manage data validation, quality assurance, quality control, audit activities, and data integrity monitoring.
- Monitor key performance indicators (KPIs), acceptable quality levels (AQLs), service timelines, contract deliverables, and compliance requirements.
- Oversee the development, implementation, and maintenance of data management systems, dashboards, reporting tools, and business intelligence solutions.
- Develop and maintain executive dashboards, Power BI reports, performance scorecards, and data visualizations that provide visibility into service delivery, compliance, staffing, and outcomes.
- Collect, analyze, and report quantitative and qualitative data from surveys, interviews, focus groups, stakeholder feedback, and administrative data systems.
- Conduct trend analyses, root cause analyses, performance assessments, and predictive analyses to support operational improvements and decision making.
- Develop monthly, quarterly, annual, and ad hoc reports for federal stakeholders and project leadership.
- Translate complex data into actionable insights and recommendations for leadership and operational teams.
- Lead Continuous Quality Improvement (CQI) activities, including quality reviews, monitoring activities, corrective action plans, and performance improvement initiatives.
- Support federal performance reviews, audits, monitoring visits, quality assessments, and contract compliance efforts.
- Collaborate with IT teams to support data integrations, API connections, workflow automation, data security, and reporting enhancements.
- Coordinate with legal, operations, intake, psychosocial, language services, and pro bono teams to ensure complete, accurate, and timely reporting across program functions.
- Supervise and mentor Data Reporting Lead and Quality Management Lead, Data Analysts, Reporting Specialists, and Quality Specialists.
- Provide leadership and guidance to staff responsible for data reporting, performance monitoring, and quality management activities.
Basic Qualifications
- Bachelor's degree in Data Science, Statistics, Public Health, Social Sciences, Evaluation, Information Systems, Public Administration, Business Analytics, or a related field.
- 8+ years of experience managing data collection, performance measurement, quality management, monitoring, evaluation, reporting, or continuous improvement activities.
OR
- Master's degree in Data Science, Statistics, Evaluation, Public Health, Social Sciences, Public Administration, Information Systems, or related field and 6+ years of relevant experience.
- Demonstrated experience developing and managing dashboards, reports, and performance monitoring tools using Power BI, Tableau, or similar platforms.
- Demonstrated experience conducting quantitative and qualitative data analysis.
- Demonstrated experience managing large-scale data collection and reporting systems.
- Demonstrated experience implementing quality assurance, quality control, compliance monitoring, and continuous quality improvement processes.
- Experience supervising technical staff and/or quality management staff.
- Experience managing multiple reporting, compliance, and quality oversight activities simultaneously.
- Experience supporting complex federal, state, or large-scale nonprofit programs.
- Experience monitoring contractual performance metrics, service-level requirements, and corrective action plans within a federally funded program.
Preferred Skills/Experience
- Experience supporting Office of Refugee Resettlement (ORR), Administration for Children and Families (ACF), Department of Justice (DOJ), HHS, or other federal programs.
- Experience supporting legal services, child welfare, refugee, immigrant, human services, health, or social service programs.
- Experience developing and implementing Quality Management Plans, Quality Assurance Surveillance Plans (QASPs), Continuous Quality Improvement (CQI) frameworks, or performance management systems.
- Experience with data governance, audit methodologies, compliance monitoring, and performance measurement systems.
- Experience developing executive-level reports, dashboards, and presentations for federal clients.
- Experience working with Microsoft Power Platform technologies, including Power BI, Power Automate, SharePoint, and Dataverse.
- Experience conducting satisfaction surveys, qualitative analyses, stakeholder feedback reviews, and mixed-methods evaluations.
- Knowledge of federal reporting requirements, privacy standards, records management, and data security practices.
- Experience with API integrations, ETL processes, SQL, and cloud-based reporting environments.
- The ability to obtain and maintain a Public Trust.
Professional Skills
- Strong leadership, supervision, and team management skills.
- Demonstrated ability to lead data, reporting, and quality management functions across complex, multi-site programs.
- Strong analytical, critical thinking, and problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Ability to identify operational risks and develop data-driven recommendations for improvement.
- Ability to translate technical findings into concise, actionable information for executive and client audiences.
- Strong written, verbal, and presentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience fostering a culture of accountability, quality, learning, and continuous improvement.
- Proven ability to collaborate effectively with technical teams, program leadership, service providers, subcontractors, and government stakeholders.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$98,614.00 - $167,644.00
Nationwide Remote Office (US99)