Data Analytics Specialist

Data Analytics Specialist

Reporting to: Strategy and Business Planner

Paterson Grading: C-level

Remuneration: Negotiable

The NSRI is seeking a skilled and detail-oriented Data Analytics Specialist to join our Fundraising & Marketing team. In this role, you will be responsible for building and maintaining operational and management reporting, managing the end-to-end execution of lists and donor selections, and delivering analysis that deepens NSRI's understanding of its donor base and campaign performance. Your expertise will play a key role in optimising fundraising performance, enhancing donor engagement, and contributing to the achievement of the NSRI's mission.

Duties and Responsibilities

Operational Reporting & Business Intelligence

• Develop and maintain SQL queries for reporting and analysis.
• Build and maintain Power BI dashboards and reports.
• Produce daily, weekly and monthly reports.
• Prepare call centre performance reports.
• Maintain reporting documentation and standard operating processes.

Campaign Execution & List Management

• Execute and maintain the agreed process for building and delivering calling lists, direct marketing selections and campaign audiences, under the guidance and sign-off of the Strategy and Business Planner.
• Support day-to-day coordination with external list vendors, including tracking volumes, schedules, quality issues and escalations.
• Manage the end-to-end creation of calling list and campaign audiences.
• Build donor selections using agreed business rules.
• Support lead generation programmes and CRM data flows.
• Ensure compliance with POPIA and internal data governance requirements.

Donor Insight & Analysis

• Analyse donor behaviour and campaign performance.
• Identify trends, risk and growth opportunities.
• Produce insight reports and recommendations.
• Support campaign planning and performance review meetings.

Data Quality & Governance

• Monitor and maintain data integrity.
• Maintain the opt-out register.
• Identify data quality issues and work with Business, Product Owner and IT department to resolve.

Business Partnering & Collaboration

• Work closely with Fundraising, Marketing, Finance and Call Centre teams.
• Translate business needs into reporting solutions.
• Manage multiple reporting and data requests and priorities.
• Support strategic decision-making through data analysis

Minimum Requirements

• Relevant diploma or degree in Statistics, Mathematics, Economics, Information Systems, Business Analytics or a related field.
• 2-4 years' experience in a data, business intelligence, reporting or analytics role.
• Strong SQL skills for data extraction, transformation and manipulation.
• Experience in developing and maintaining BI dashboards and reports.
• Advanced Microsoft Excel skills (Power Query, Power Pivot, etc, and data analysis functions).
• Experience in working with large volumes of transactional data.
• Strong attention to detail and data accuracy.
• Confidentiality and working knowledge of POPIA and its implications for data handling and list management.
• Experience in fundraising, non-profit or call centre environments will be advantageous.
• Knowledge of Microsoft Fabirc and Microsoft Power Platform advantageous