Data Analyst [Senior/Lead with Azure]

We are seeking a skilled Data Analyst with a focus on Azure technologies. You will play a vital role in data migration, analysis, and visualization to support our clients' needs. If you are passionate about leveraging data to drive insights and improvement in customer service, we encourage you to apply.

Responsibilities

• Ensure comprehensive and accurate data migration using Azure Data Factory
• Set up report datasets for further custom report development in Power BI to build a custom intelligent analytics layer for the client
• Collaborate with stakeholders to understand reporting needs and deliver insights
• Provide data analysis to support customer service agents and enhance the quality of customer service by identifying support trends and common issues
• Ensure availability of complete and accurate customer data

Requirements

• 3+ years of experience as a Data Analyst in similar projects
• Background in data integration, reporting, and analytics in customer service contexts
• Experience in Azure Data Lake for data storage and management
• Proficiency in Azure Data Factory for data migration and ETL processes
• Background in data modeling principles and best practices
• Experience with data analysis techniques to derive actionable insights
• Familiarity with managing data integrity and systems of record
• Strong analytical and critical thinking abilities
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Attention to detail and problem-solving skills
• Strong verbal and written communication skills in English, at least at a B2 level

Nice to have

• Expertise in Microsoft Power BI for creating custom reports and dashboards

Benefits

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children