Data Analyst – B2B Customer Service & Logistics

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you.

Role Overview
Vivienne Westwood Srl is looking for a motivated professional to join our Customer Service Department as a Data Analyst – B2B Customer Service & Logistics. The successful candidate will report directly to the Customer Care Manager and the Head of Logistics & Customer Care.

Key Responsibilities

• Perform daily pre-allocation of inbound deliveries and share uploading priorities with the external 3PL warehouse to ensure timely stock intake and processing;

• Allocate orders and create deliveries for inventory held at the external 3PL warehouse;

• Prepare weekly outbound shipment forecasts for the external 3PL warehouse;

• Monitor warehouse stock levels and manage end-of-season stock transfers from in-season locations to outlet and old-stock locations, coordinating closely with Planning and Operations teams to allocate any carry-over surplus to support future business requirements;

• Create and update weekly reporting and analyses to monitor shipping performance across Retail, E-commerce, and Wholesale channels;

• Prepare and maintain the monthly end-of-month delivery comparison report, analyzing shipment performance versus the previous season across all product categories and distribution channels;

• Develop ad hoc reports in close collaboration with the Customer Service Manager, ensuring that all requests for shipping performance data and analysis from internal stakeholders and senior management are delivered accurately and with the required level of detail;

• Actively participate in weekly meetings with the following departments: Customer Service, Planning, Inbound & Outbound Logistics, Quality Control, Buying, and E-commerce.

Requirements

• Fluent written and spoken English and Italian are essential

• Intermediate to advanced proficiency in Microsoft Excel

• Excellent analytical skills, high attention to detail, a collaborative mindset, and the ability to work both independently and as part of a team

• 1-2 years of experience in a similar role

• Previous experience with SAP ERP will be considered a strong advantage

What We Offer
A dynamic and supportive working environment where innovation and collaboration are encouraged. We offer a hybrid working policy, with ‘smart working’ frequency agreed according to the specific role and business needs; daily meal vouchers; flexible working hours with flexibility on start and finish times; clothing allowance based on length of service; other benefits.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by local government laws.