Data Analyst

At Apple, we strive every single day to craft products that enrich people’s lives. Our successes are the result of skilled domain experts working in an environment which encourages creativity, collaboration, and re-thinking of old problems in new ways! As a member of the Satellite Connectivity Group, you will work on the satellite network that enables connectivity to iPhone and Watch Ultra when off the grid without cellular or Wi-Fi coverage. Every day, Apple customers use Emergency SOS, Roadside assistance, and Messages via satellite to stay connected when they have no other means to communicate. You will have the unique and rewarding opportunity to shape this and other critical services, to the benefit and safety of millions of Apple device users.

The team is seeking a data analyst who will analyze operational data, track the Quality of Experience, and identify problems with the system to ensure an optimal user experience. This person will collaborate closely with multiple teams throughout Apple to influence how we build and operate our system. They will pull and join data from multiple sources, extracting meaningful insights from large, complex datasets to build a complete picture and produce actionable recommendations for improvement. The successful candidate must have a track record of diving deep into data through exploratory data analysis to uncover trends, identify anomalies, and understand the potential causes, drawing on a solid foundation in statistics and a working knowledge of machine learning algorithms. Most importantly, this candidate is a storyteller who excels at pulling multiple threads together into a cohesive and compelling narrative that motivates changes and provides context and insight. This person creates beautiful and informative graphics, animations, and other visual media to communicate their results. A curious, creative, and analytical mind that can see both the big picture and drill down into the details are critical for this role.

Partner with cross-functional teams to understand the system end-to-end, analyze key metrics, and answer questions about performance and user experience. Mine and synthesize data from multiple sources, applying statistical methods and machine learning techniques to surface trends, anomalies, and actionable insights. Build and maintain data pipelines to support reliable, repeatable analysis. Produce clear, captivating visualizations, dashboards, and reports, tailored to both technical and non-technical audiences. Translate complex findings into simple, compelling narratives that motivate action and drive improvements. Investigate anomalies and performances issues to identify root causes and recommend solutions.

Minimum Qualifications

• 3+ years experience with data analysis and reporting.
• Experience synthesizing complex data sources into clear and insightful presentations with an emphasis on the story.
• Demonstrated experience building analytic tools and analyzing operational data and distilling results into actionable recommendations.
• Excellent problem-solving skills and independent thinker.
• Creativity and willingness to explore new solutions and ideas.
• Excellent data visualization skills.
• Demonstrated proficiency with scripting languages such as python, R, or MATLAB.
• Experience with databases and query languages such as SQL.
• Comfortable working across multiple languages and tools.
• Excellent written and verbal communication skills and solid teamwork and leadership skills.

Preferred Qualifications

• Solid understanding of statistical concepts and machine learning algorithms.
• Familiarity with using AI to improve efficiency.
• Experience with BI/visualization tools.
• BS or MS in quantitative field such as data science, statistics, applied mathematics, operations research, engineering, or related discipline.