Summary
Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.
We are seeking a D365 Field Services Support Engineer who can provide technical support across Microsoft Dynamics 365 Field Service, Dataverse, model-driven apps, work order management, resource scheduling, mobility, and integrations. You will work with business and technology stakeholders to resolve application issues, support configuration requests, investigate platform issues, and deliver low-to-medium complexity fixes and improvements across active client environments.
You must be an Australian citizen to apply; existing security clearance is highly regarded.
Core to the Role
- Provide day-to-day Dynamics 365 Field Service support across client environments, including work orders, customer assets, agreements, bookings, resource scheduling, the schedule board, mobile applications, integrations, security, and environment reliability.
- Analyse client issues and requests, then translate them into support actions, application changes, configuration updates, integration fixes, or technical remediation activities.
- Prepare and maintain technical design documentation, configuration guides, test scripts, support runbooks, service updates, and stakeholder engagement materials.
- Support release management activities, environment readiness, solution deployment validation, configuration changes, patches, rollback planning, and release-cycle testing.
- Develop and maintain low-to-medium complexity Dynamics 365 Field Service configurations, model-driven app changes, Power Automate flows, Dataverse updates, and platform improvements across supported solutions.
- Build simple guides, support notes, test plans, release updates, and knowledge articles for clients, end users, field workers, dispatchers, and support teams.
- Support service governance adoption, including ticket prioritisation, SLA commitments, documentation standards, knowledge management, access controls, change controls, and shared services processes.
- Use Dynamics 365 Field Service, Dataverse, Universal Resource Scheduling, Power Apps, Power Automate, the Power Platform admin centre, Microsoft Entra ID, Field Service mobile, APIs, and Azure services where appropriate to support delivery and issue resolution.
- Track incidents, ticket trends, application issues, flow failures, scheduling issues, platform outcomes, service outcomes, and client feedback, then recommend continuous improvements.
About You
You are an experienced Dynamics 365 support professional with the ability to translate field service, application, scheduling, mobile, integration, security, and configuration issues into reliable support outcomes. You have a strong understanding of Dynamics 365 Field Service, Dataverse, model-driven apps, work order management, resource scheduling, the Field Service mobile app, integrations, testing, release support, and support requirements across live client environments. You are comfortable engaging with clients, field service teams, dispatchers, application teams, integration teams, service teams, and end users to deliver support services that are robust, practical, and aligned to business outcomes.
Professional Skillset
- Strong working knowledge of Dynamics 365 Field Service, Dataverse, model-driven apps, work order management, resource scheduling, the schedule board, Field Service mobile, Power Automate, integration patterns, and support processes.
- Experience supporting live Dynamics 365 and business application environments, deployment operations, client issue resolution, technical testing, release support, service delivery, and operational improvements.
- Ability to investigate work order defects, booking and scheduling issues, mobile application problems, Dataverse configuration issues, flow failures, integration errors, performance concerns, and environment-related support issues.
- Ability to create technical specifications, configuration documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts.
- Confident facilitator with experience running workshops, triage sessions, support status meetings, technical walkthroughs, and stakeholder briefings.
- Understanding of Dynamics 365 support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, change control, and release-cycle basics.
- Secondary working knowledge of Microsoft Power Platform, Dynamics 365 Customer Service, Azure Integration Services, Logic Apps, Microsoft Entra ID, APIs, data connectors, JavaScript, and Microsoft cloud integration patterns.
- Strong communication, problem-solving, troubleshooting, documentation, configuration, and stakeholder management skills.
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Preferred Education and Experience
- 5+ years’ experience supporting Microsoft Dynamics 365, Dynamics 365 Field Service, Power Platform, business applications, live client environments, application support, or solution delivery roles.
- Experience supporting work order management, customer assets, agreements, resource scheduling, schedule boards, Field Service mobile, SIT, end-user coordination, UAT, go-live activities, ticket resolution, and managed services programs.
- Familiarity with Dynamics 365 Field Service, Dataverse, model-driven apps, Universal Resource Scheduling, Power Automate, Power Platform administration, Microsoft Entra ID, APIs, and Microsoft cloud services.
- Experience building support processes, configuration documentation, test plans, knowledge articles, service improvement actions, environment readiness checks, or client readiness plans.
- Exposure to large complex client sites, field service integrations, mobile and offline scenarios, performance investigations, connected field service, resource optimisation, or broader Microsoft business applications delivery is desirable.
- Bachelor’s degree in IT, computer science, business systems, engineering, cloud computing, software development, or related field.
- Candidates must be Australian citizens and be eligible to obtain and maintain an Australian Government security clearance. Existing Australian Government security clearance is highly regarded.
Certifications
- Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) (desirable)
- Microsoft Certified: Power Platform Developer Associate (PL-400) (desirable)
- Microsoft Certified: Power Platform Solution Architect Expert (PL-600) (desirable)
- Relevant Microsoft Dynamics 365, Field Service, Power Platform, Azure, integration, governance, or IT service management certifications
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