Czech Speaking - Consultant for Online Security Software (bilingual)

Are you a fluent Czech German speaker with good computer skills? Be part of our Helpdesk team that helps customers stay safe online!

Patrique Mercier Recruitment collaborates with the leading IT Security Software companies dedicated to protecting your personal data.We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for.If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the worlds top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with clients products & services.

What you will bring:

• Fluency in Czech German
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Private Health Insurance
• Numerous benefits and discounts
• Fully paid training by certified instructors