Position: Cybersecurity – SOC Lead (AI & Automation)
Location: Chennai - Onsite/Hybrid/Remote
Shift Timing: 5.30PM - 2.30AM IST (US Eastern Time)
Engagement Type: Full Time
Role Summary:
Lead offshore SOC execution for Customer,
combining operational leadership, detection governance, case quality oversight,
and practical automation. This role must drive disciplined day-to-day
performance while improving the use of built-in AI / automation features across
the CLW security stack without sacrificing analyst judgement, traceability, or
investigation fidelity.
Key Responsibilities:
Lead the offshore SOC pod across L1 and L2 activities, ensure queue
health, review investigation quality, and maintain strong stakeholder alignment
with Customer security leadership.
Own daily operational governance including case quality, severity
calibration, shift handoffs, SLA adherence, and escalation discipline for major
incidents.
Drive continuous improvement in Splunk ES / Mission Control
operations, detection logic review, alert noise reduction, and visibility gap
identification.
Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto,
Dragos, ServiceNow, and automation workflows to improve response effectiveness.
Translate technical events into concise business risk language for
U.S. stakeholders and support weekly service reviews, KPI reporting, and
corrective action tracking.
Promote responsible use of AI-assisted summarization, enrichment,
and workflow acceleration within approved guardrails.
Tool Environment:
Splunk ES / Mission Control, CrowdStrike,
Qualys, Proofpoint, Palo Alto, Dragos, ServiceNow, Teams, M365 / Entra context,
automation / SOAR capabilities where approved.
Required Experience & Skills:
Strong security operations leadership experience, including direct
management of analysts or provider teams in a 24x7 or follow-the-sun model.
Advanced proficiency in Splunk-based SOC operations and solid
working knowledge of endpoint, network, email, and vulnerability telemetry.
Ability to coach analysts, review investigations, and enforce
consistent case quality and operational rigor.
Strong executive-facing communication and ability to run governance
reviews with facts, metrics, and remediation actions.
Experience working with offshore teams serving U.S.-based
stakeholders.
Preferred Qualifications:
Manufacturing / OT security exposure, especially where
corporate-to-plant visibility and escalation discipline matter.
Experience with ServiceNow workflows, playbook optimization, and
approved automation / SOAR patterns.
Awareness of MITRE ATT&CK-aligned detection engineering and
risk-based incident prioritization.
Offshore India Operating Model:
Work as an embedded offshore team member supporting U.S.-based
stakeholders with dependable daily communication, disciplined documentation,
and clear ownership of actions and follow-ups.
Operate with strong handoff hygiene across shifts, including concise
status updates, ticket notes, evidence capture, and risk-based escalation to Customer
leads.
Support a manufacturing-aware operating model where uptime, safety,
OT change sensitivity, and controlled execution are treated as essential
requirements.
Use ServiceNow and Microsoft Teams effectively for workflow
coordination, incident tracking, approvals, and stakeholder communication.
Be prepared to align with late afternoon / evening IST overlap with
U.S. Eastern time and participate in critical incident bridges when required.
Success Measures:
Stable, measurable SOC operations with better case quality, tighter
escalation hygiene, and improved visibility coverage.
Documented reduction in alert noise and stronger detection fidelity
across the CLW stack.
Clear governance cadence and dependable offshore team performance.