Cybersecurity Operations Manager

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Oversee and manage the installation, implementation, administration, monitoring, and maintenance of all security architecture technology solutions. Manage the investigation, documentation, and reporting of threats and vulnerabilities. Oversee the monitoring of network, systems, and logs to ensure availability and security of all systems and investigate and respond to all potential incidents in accordance with prescribed procedures. Facilitate internal security assessments of all new and existing technology, processes, systems, and projects. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Oversee and manage the installation, implementation, administration, monitoring, and maintenance of all security architecture technology solutions. Manage the investigation, documentation, and reporting of threats and vulnerabilities. Oversee the monitoring of network, systems, and logs to ensure availability and security of all systems and investigate and respond to all potential incidents in accordance with prescribed procedures. Facilitate internal security assessments of all new and existing technology, processes, systems, and projects. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Lead and manage Security Operations team.
• Manage the design, implementation, and maintenance of network, infrastructure, and endpoint security strategies and solutions.
• Develop and present metrics and reports to ensure the quality of the cybersecurity services are meeting business objectives and reducing risk.
• Research, evaluate and recommend information-security related hardware and software to maintain a strong security posture, including assisting the Director with developing business cases for security investments.
• Analyze, and assess security incidents that occur to MLH assets and escalate incidents by following incident plan.
• Develop and execute corrective action plans and remediation plans when issues are identified in order to mitigate the risk of exploitation.
• Other duties assigned by management.

Education/Formal Training Requirements

• Required - Bachelor's Degree Computer sciences
• Preferred - Associates Degree
• Preferred - Bachelor's Degree Business Administration/Management
• Preferred - Bachelor's Degree Healthcare Administration
• Preferred - Bachelor's Degree Information Security
• Preferred - High School Diploma or Equivalent
• Preferred - Master's Degree Business Administration/Management
• Preferred - Master's Degree Computer sciences
• Preferred - Master's Degree Healthcare Administration
• Preferred - Master's Degree Information Security

Work Experience Requirements

• Required - Designing, deploying, managing, monitoring, and evaluating advanced cybersecurity solutions 3-5 years
• Required - Information Security 3-5 years
• Preferred - Clinical knowledge

Licenses and Certifications Requirements

• Required - CompTIA Security+ - Computing Technology Industry Association
• Preferred - Certified Information Security Manager - Information Systems Audit and Control Association
• Preferred - CIAC Security Essentials GSEC Certification - Global Information Assurance Certification
• Preferred - Certified Information Systems Security Professional - International Information System Security Certification Consortium
• Preferred - Certified Ethical Hacker - eCommerce Council

Knowledge, Skills and Abilities

• Strong communication and presentation skills.
• Ability to identify opportunities and help create/implement solutions with senior management.
• Ability to make appropriate decisions in a timely manner.
• Ability to listen and assess the needs of various internal and external customers and to prioritize their needs.
• Ability to manage several broad scoped projects at one time.
• Ability to work and maintain composure in an often-stressful environment.
• Ability to effectively handle and positively resolve conflict.

Supervision Provided by this Position

• Supervises Associates, contractors and vendors.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• Frequent travel between various MLH Facilities and locations.
• The Associate has 24 hours accountability for assigned area.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.