Remote CyberSecurity Operations Engineer providing 1st/2nd line technical support, client account ownership, and project delivery across security and cloud infrastructure for a managed security services company.
A fantastic opportunity for a CyberSecurity Operations Engineer to join a fast-growing, technology-led security company delivering managed security and managed IT services to a global client base. This role sits firmly within the Operations and Service Delivery function, working closely with clients post-sale to support, implement and improve their security and IT environments.
This is a hands-on, client-facing operational role focused on technical support, troubleshooting, account ownership and project delivery.
Location: Fully remote, anywhere in the US
Salary: $80,000 – $120,000 per annum (lower end for a recent Graduate)
Requirements for CyberSecurity Operations Engineer:
Regardless of experience, you should have an outstanding academic background with a minimum GPA of 3.6
A Bachelor’s degree in Computer Science, Cyber Security, Engineering, Mathematics or Physics
Degree obtained from a highly ranked academic institution (typically Top 100 US universities or equivalent globally)
Please ensure GPA and university are clearly listed on your CV
Hands-on technical experience through internships, commercial roles, homelabs, open-source projects or real-world environments
Strong technical understanding across operating systems, networking, security protocols, scripting and cloud infrastructure.
Excellent problem-solving skills with a practical, solutions-focused mindset
Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders
A proactive, self-motivated individual who thrives in a fast-paced, high-responsibility environment
Curiosity, ambition and a genuine passion for technology and continuous learning
Exposure to SOC or offensive security is beneficial but not required - please note this it NOT a SOC analyst or penetration testing position, although you will gain exposure to both through collaboration with specialist internal teams.
Responsibilities for CyberSecurity Operations Engineer:
Deliver 1st and 2nd line technical support across security and IT environments
Take ownership of client issues from detection through to resolution
Act as a key technical point of contact for clients, managing ongoing relationships
Conduct regular client catch-ups and service reviews, discussing security and IT challenges
Guide clients through security and IT roadmaps, advising on best practice and improvements
Troubleshoot and support security software, agents and bespoke security controls
Triage and respond to security incidents raised by internal monitoring teams, advising on remediation
Design, implement and manage IT and cloud infrastructure across SaaS, PaaS and IaaS environments
Support device provisioning, hardening, monitoring and IT asset procurement
Assist with firewall management, compliance activities, reporting and documentation
Support pre-sales activity including demos and proof-of-concepts when required
Deliver and manage ad hoc security and IT projects involving multiple internal and external stakeholders
Support and mentor more junior team members as you progress within the team
What the role offers:
A highly varied operations role spanning security, IT support, projects and client delivery
Rapid technical development through real-world exposure to security and IT challenges
Clear progression into senior operations, account ownership or specialist technical roles
Structured training and support towards professional certifications
Opportunities to present internally and externally as your expertise develops
A collaborative, high-calibre team with strong technical standards
Fully remote working anywhere in the US
Applications:
If you would like to apply for this CyberSecurity Operations Engineer role, please submit an up-to-date CV via the relevant link. For your application to be progressed, academic results must be clearly listed, including GPA and university attended.
Please note you will hear back within 5 working days if your application is being progressed. Due to an extremely high level of applications for this specific role we are unable to provide individual feedback.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).
Keywords:CyberSecurity Operations Engineer / Operations Engineer / Security Operations Engineer / Technical Support Engineer / Cybersecurity Support Engineer / IT Operations Engineer / Service Delivery Engineer / Security Analyst (Operations) / Client-Facing Engineer / Graduate Cybersecurity Engineer / Infrastructure Engineer / Systems Engineer / Computer Science / Cyber Security / Engineering / Mathematics / Physics / Networking / Cloud Infrastructure / Security Protocols / Scripting / IT Support / Managed Security Services / Managed IT Services
RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists across the UK and USA. Even if the above role is not of interest, please visit our website to view our other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.