Cybersecurity Engineer – Zscaler / Netskope

Job Description

• Provide administration, monitoring, troubleshooting, and operational support for cloud-based security solutions, primarily Zscaler and/or Netskope.
• Perform user onboarding, policy configuration, access control, and security rule administration.
• Configure and maintain security policies for web access, internet security, cloud applications, and user access.
• Monitor security alerts, logs, traffic activities, and system health to identify and troubleshoot potential security issues.
• Assist with troubleshooting connectivity, authentication, web access, proxy, and policy-related issues.
• Handle and respond to Change Requests (CR) and Service Requests (SR) relating to security platforms.
• Perform approved configuration changes in accordance with change management procedures.
• Assist with implementation and testing of new security policies, configurations, and security controls.
• Support integration and troubleshooting involving endpoint devices, network infrastructure, identity/authentication systems, and cloud applications.
• Perform policy reviews and assist with identifying excessive, outdated, or conflicting security rules.
• Assist with security incident investigation and work with internal teams, customers, and vendors to resolve technical issues.
• Perform log extraction and analysis to support incident investigation, troubleshooting, and audit requirements.
• Maintain technical documentation, configuration records, operational procedures, and network/security diagrams.
• Assist with security platform upgrades, patches, maintenance, and new feature implementations.
• Participate in security projects, migration activities, and deployment of new security solutions.
• Work closely with vendors and technology teams to troubleshoot and resolve complex technical issues.
• Provide remote and onsite support when required.

Requirements:

• Diploma/Degree in Information Technology, Computer Science, Cybersecurity, or a related discipline.
• 1-2 years of relevant experience in cybersecurity, network security, cloud security, proxy, SASE, or security operations.
• Hands-on experience with Zscaler, Netskope, or similar cloud security/SASE solutions is preferred.
• Experience in administering security policies, access controls, web filtering, proxy policies, or cloud security policies.
• Basic to good understanding of networking concepts, including TCP/IP, DNS, HTTP/HTTPS, VPN, routing, and firewall concepts.
• Experience with security logs, monitoring, troubleshooting, and incident investigation.
• Good understanding of change management, service request, incident management, and security patching processes.
• Experience working with endpoint security, identity management, or authentication solutions will be advantageous.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to work with customers, vendors, and internal technical teams.
• Meticulous, proactive, self-motivated, and able to work under pressure.
• Candidates with no relevant cybersecurity/network security experience will not be considered.

Working Hours:
9:00am to 6:00pm, Mondays to Fridays