Cybersecurity Defense Technician Senior Specialist

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose: To run and manage cyber security systems and user access control facilities (logical & physical) to ensure that access is authorized according to Vodafone Egypt security policy.

Who you are

Key accountabilities and decision ownership

• Maintain cyber security systems availability and ensure resolving issues escalated from first line within the agreed SLA.
• Responsible for implementation of bulk user access profiles defined and approved by the production system and data owners.
• Responsible for implementing major approved and assigned security request for changes.
• Maintain knowledge transfer and documentation of systems on hand.
• Handle incidents communications within the team and with other teams when necessary.
• Escalate issues to vendors and ensure that issues are resolved within contact SLA.

Key performance indicators:

• Tel & IT security provided services stability (24/7).
• 100% of assigned trouble tickets are resolved.
• Reported incidents are escalated and resolved based on agreed SLA.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Core competencies, knowledge and experience

• Interpersonal and communication skills.
• Time management skills.
• Innovative thinking.
• Team player and customer focused.
• Logical thinking and takes responsibility.

Must have technical/professional qualifications:

• Bachelor’s degree in engineering or computer science.
• Experience 4-5 years in technology, including 3 years as security engineer.
• Experience in security systems and services KPIs maintenance.
• Generic or vendor security certificate is preferred (CISSP, CIH, CCNP, F5).

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.

Together we can.