Cutover Design & Control Tower Lead | S3 | Customer & Product Data Migration Team – Project Sparrow | Multiple Locations | Internal Mobility

Cutover Design & Control Tower Lead | S3 | Customer & Product Data Migration Team – Project Sparrow | Multiple Locations | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

The Customer & Product Data Migration team within Project Sparrow is looking for Cutover Design & Control Tower Lead based out of either London or Milton Keynes.

This role is on a fixed term contract for 18 months.

It’s a fast-paced and dynamic environment, providing opportunities to shape and deliver some of the most strategic priorities of the Bank, so it’s a great time to join and make a difference.

The Customer & Product Data Migration team is responsible for the safe migration of TSB customers and products onto Santander platforms, including defining and executing the end-to-end migration strategy.

As Cutover Design & Control Tower Lead, you’ll be responsible for defining the Control Tower operating model and designing the integrated business and technology cutover blueprint.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Defining the Control Tower operating model, including org structure, forums, roles and responsibilities
• Collaboration and connectivity across all Programme workstreams
• Designing the integrated business and technology cutover blueprint
• Transitioning the blueprint into an effective Control Tower that provides command, control, decision support and disciplined execution through rehearsals, live migration and stabilisation.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience:

• Extensive cutover or migration event leadership experience (Required)

• Integrated runbook architecture (Required)

• Command and control (Required)

Education:

• Relevant project, resilience or incident management qualifications (Required)

Hard Skills:

• Critical path (Required)

• Incident management (Required)

• Contingency & rollback (Required)

• Operational Resilience (Required)

• Event MI (Required)

• Stabilisation and close-out (Required)

Soft Skills:

• Calm senior leadership under pressure (Required)

• Rapid synthesis & judgement (Required)

• Ability to direct large matrix teams (Required)

• Good challenge, communication & decision discipline (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£52,474.00 - £78,712.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office locations.

If you apply for this Fixed Term Contract (FTC) or Secondment opportunity and are not based at, or able to travel to, one of the primary locations listed in the advert, alternative business locations may be considered on an exceptional basis, subject to business justification, for the duration of the assignment. Should the position later become permanent, you would be required to accept the Primary location associated with the role.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact Gail Russell - [email protected]

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