Customs Risk & Security Specialist (Bilingual: English/Mandarin)

You will spearhead the design and execution of end-to-end security, compliance, and 24/7 GPS monitoring frameworks for high-stakes U.S. and cross-border logistics. This hands-on role balances strategic oversight with field operations, requiring you to conduct physical route surveys, manage complex customs documentation, and lead rapid-response protocols for transit exceptions and border clearances. By leveraging real-time data and technical tracking platforms, you will proactively mitigate supply chain hazards to guarantee secure, rule-based, and seamless cargo delivery.

Responsibilities

• Conduct on-site surveys for domestic and cross-border transportation routes in the U.S. and work out optimal routing plans
• Reinspect key routes regularly and dynamically update route safety assessments and transportation solutions
• Set up 24-hour centralized information monitoring, special GPS control mechanism and a standardized 7*24-hour shift monitoring mechanism
• Monitor real-time visual tracking of cross-border logistics transportation and achieve full traceability of cargo trajectory
• Track inland transportation and last-mile delivery status and verify estimated and actual delivery schedules
• Ensure goods are delivered intact on time and obtain official proof of receipt to complete full delivery closure
• Conduct comprehensive verification of safety compliance materials, shipping documents, customs papers and qualification certificates
• Prevent safety, compliance and clearance risks caused by inconsistent or invalid documents and qualifications
• Formulate emergency plans for potential safety risks across all logistics stages
• Record and archive the handling process, results, and loss situations of abnormal events and form review reports
• Conduct statistical analysis on core logistics monitoring data including on-time delivery rate, exception rate, customs clearance lead time and GPS device online rate
• Continuously optimize logistics monitoring rules based on business development and post-incident reviews
• Perform daily operation, maintenance and optimization of the GPS tracking platform and logistics monitoring system
• Coordinate with GPS device suppliers and logistics system vendors to resolve technical issues
• Implement standardized archiving management for all logistics safety documents throughout their lifecycle
• Independently build standardized and replicable logistics safety control systems for U.S. local operations
• Define safety control standards, responsibility allocation and risk prevention nodes for each process
• Conduct regular full-process safety and compliance audits for local logistics operations in the U.S.
• Issue official safety audit reports and formulate targeted rectification plans
• Distribute daily logistics monitoring reports and compile weekly and monthly summary reports to relevant stakeholders

Requirements

• Minimum 3 years of working experience in cross-border logistics safety management, cross-border logistics monitoring and GPS tracking
• Experience in on-site route survey, cross-border clearance safety management, GPS intelligent anti-theft equipment monitoring and central control information monitoring systems preferred
• Fluent in English (oral & written)
• Ability to speak, read and write in Mandarin preferred
• Able to proficiently read and draft English safety documents and compliance papers
• Possess valid work permits for full-time work in the US
• Able to undertake on-site route surveys, cross-regional business trips, and provide 7*24 on-call response/shift system
• Proficient in U.S. import/export customs regulatory requirements and cross-border transportation safety standards
• Excellent coordination skills for handling abnormal incidents and communicating with customs brokers, shipping companies and transportation companies